Host Greeter

Omni Hotels & Spas•Broomfield, CO

About The Position

The Host / Greeter at Shep's Gastropub delivers personalized guest service by building relationships, anticipating guest needs, and seating guests in a friendly manner while balancing guest expectations with restaurant operations. The position involves managing reservations and table assignments, answering phones, greeting and seating guests, explaining restaurant concepts, and maintaining knowledge of food and beverage offerings and local attractions. Hosts help uphold service, safety, sanitation, cleanliness, and presentation standards throughout the restaurant, and work with colleagues to provide a memorable guest experience. This position pays $20.00 per hour based on experience. Seasonal associates at Omni Interlocken may select benefits based on hours worked. Additional associate benefits include free meals in the Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, and continued education opportunities. The posting will remain open until filled, with a minimum posting period of three days.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strongly preferred: relevant host experience in a fine-dining restaurant.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Proven ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations.
Ability to maintain a positive, professional demeanor and composure.
Ability to report to work on time and when scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills, including the ability to communicate pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
ServeSafe certification and an unexpired TIPs certification.

Responsibilities

Maintain and refine service standards and comply with hotel standards, local laws, and health, safety, and sanitation requirements.
Prepare for health department and Ecosure inspections.
Perform host duties according to hotel standard operating procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures and maintain knowledge of all food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper service steps when seating guests and ensure tables are set to a high standard before seating.
Respond positively and appropriately to guest complaints and requests, seeking to turn dissatisfied guests into returning guests and create memorable experiences.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Contribute to restaurant sanitation and coordinate service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather information before service.
Help keep all front-of-house and back-of-house restaurant areas clean and organized.
Carry out instructions on Restaurant Event Orders.
Build mutual trust, respect, and cooperation with coworkers, and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and associates.
Attend required department trainings and meetings.
Perform other duties required by leadership.