Greeter ("Anfitrion")

Azul Hospitality•Portland, OR

4d•$17 - $17•Onsite

About The Position

The Greeter maintains attention to the restaurant entrance and welcomes guests with a smile and appropriate greeting. The role escorts guests to their tables, presents menus, and coordinates with wait staff and other restaurant personnel to help ensure guests’ experiences meet company standards. Other duties may include refilling beverages, setting tables, cleaning eating and serving areas, rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments. The Greeter may assist with guest inquiries, follow company and safety and security policies, report maintenance issues and safety hazards, and perform other duties requested by management or supervisors. Staff must maintain a neat, clean, and well-groomed appearance, attend regularly and punctually, follow hotel rules, and attend scheduled training sessions and meetings. Schedules may vary according to hotel business needs. The position is based at the Woodlark Hotel in Portland, Oregon. The work is primarily indoors in a temperature-controlled environment, though work in very cold freezers or hot kitchens may be required. The role involves frequent communication with guests and staff, mobility and standing, and occasional cleaning tasks.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Strong issue-resolution ability and analytical skills, with attention to detail.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous functions and within limited spaces, and reach other hotel departments in a timely manner.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing.
Ability to bend, stoop, squat, and stretch for occasional cleaning tasks, and to use fingers, wrists, and hands for picking, pinching, typing, and carrying out substantial movements.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, for one hour or more.
Ability to work varying schedules according to hotel business needs and attend scheduled training sessions and meetings.
Regular attendance and punctuality.

Nice To Haves

Food service experience.
Customer service experience.
Safe Server Alcohol certification.
Food Handlers certification.

Responsibilities

Welcome hotel guests and customers at the restaurant entrance.
Escort guests to tables and present menus.
Communicate with wait staff and other restaurant personnel to support company service standards.
Perform duties such as refilling beverages, setting tables, and cleaning eating and serving areas.
During downtime, assist with tasks such as rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties as directed or requested by managers and supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Attend regularly and punctually, and attend scheduled training sessions and meetings.