Host/Greeter ("Anfitrion")

Azul Hospitality•Detroit, MI

8d•Onsite

About The Position

Maintains consistent attention to the Restaurant entrance and welcomes all guests with a smile and appropriate greeting. This role involves escorting guests to their tables, presenting menus, and communicating with wait staff to ensure a high-quality guest experience. Additionally, the position may involve refilling beverages, setting tables, cleaning eating/serving areas, rolling silverware, expediting food orders, preparing to-go orders, and maintaining table condiments during downtime. The Host/Greeter also assists with guest inquiries, follows company policies, reports maintenance issues, and performs other duties as assigned by management.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.

Nice To Haves

Food service experience preferred.
Customer service experience preferred.
Safe Server Alcohol & Food Handlers certification preferred.

Responsibilities

Greet and welcome all hotel guests and customers.
Escort guests to their tables and present the menu.
Communicate with wait staff and other restaurant personnel to ensure guest experience meets company standards.
Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments.
Perform all other responsibilities as directed by management.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.