Host/Greeter

Amaterra Winery•Portland, OR

19d

About The Position

The Host is the first point of contact for restaurant guests and helps set the tone for their experience. The role answers phones, takes reservations, manages the wait list, seats guests, assists with restaurant service, and welcomes guests back as they leave. Hosts maintain a visible presence in the restaurant, support servers and respond to guest requests, and help ensure the restaurant is clean, properly set up, and operating efficiently. Amaterra is a full-production estate winery. Employees may assist with production, bottling, and harvest, although this assistance is not required. Winery-related activities may include routine cellar and packaging work and cleaning equipment, facilities, and barrels, sometimes for extended hours and in wet or cold conditions.

Requirements

Three to six months of related experience, or an equivalent combination of training and experience.
Ability to read, write, follow, and present oral and written instructions in English.
Ability to identify and resolve problems in a timely manner, develop alternative solutions, and use reason when addressing emotional topics.
Ability to manage difficult or emotional customer situations and respond promptly to customer needs and service requests.
Ability to maintain professionalism and treat others with respect and consideration regardless of status or position.
Knowledge of and ability to interpret and follow policies and procedures.
Knowledge of and ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to meet schedule demands and arrive at work on time; schedules may vary based on business need and may occasionally require work outside regularly scheduled hours.
Physical ability to turn, stoop, bend, stretch, move equipment, and perform related tasks.
Ability to lift up to 50 pounds.
Willingness and ability to clean equipment, facilities, and barrels for long hours, sometimes in wet conditions.
Ability to work extended hours while walking or standing and while exposed to the elements.

Responsibilities

Greet arriving guests, seat them, establish rapport, and assist with restaurant service.
Manage seating requests in accordance with table-seating guidelines and availability.
Remain visible in the restaurant, assist servers, respond to guest requests, and assess operational efficiency.
Help keep the restaurant clean and attractive through vacuuming, sweeping, general cleaning, and side work.
Check that tables and seating are properly set up before opening.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Manage the wait list by recording guest names and party sizes and providing estimated wait times; answer phones and manage the reservation system.
Inspect tables for proper presentation and completeness.
Follow sanitation, safety, and alcohol beverage control policies.
Keep kitchen staff informed about the timing of meal progression.
Identify and respond to additional guest needs during the dining process.
Acknowledge guests’ choice of restaurant and invite them to return.
Maintain sanitation and cleanliness according to Amaterra and Oregon state health guidelines.
Perform assigned cleaning tasks using standard cleaning products to meet health standards.
Perform other duties and responsibilities as requested, including special guest requests.
May assist with routine cellar and packaging activities, production, bottling, and harvest; such assistance is not required.
Clean winery equipment, facilities, floors, walls, and barrels.