Host/Greeter

CoralTree Hospitality•Portland, OR

18d

About The Position

The Host is the restaurant’s first point of contact and helps set the tone for guests’ experiences. The role includes greeting and seating guests, managing reservations and wait lists, answering phones, assisting with restaurant service, and welcoming guests back as they leave. Hosts are expected to maintain a visible presence, support an efficient and courteous restaurant operation, and help keep the dining area clean and properly set up. Amaterra is a full-production estate winery. Employees may assist with production, bottling, and harvest, though this assistance is not required. Related duties can include routine cellar and packaging activities and cleaning equipment, facilities, and barrels, sometimes for extended hours in wet or cold conditions.

Requirements

Three to six months of related experience, or an equivalent combination of training and experience.
Ability to read, write, follow, and present oral and written instructions in English.
Ability to identify and resolve problems in a timely manner, develop alternative solutions, and use reason when dealing with emotional topics.
Ability to manage difficult or emotional customer situations and respond promptly to customer needs and service requests.
Ability to maintain a high level of professionalism and treat others with respect and consideration regardless of their status or position.
Knowledge of and ability to interpret and follow policies and procedures.
Knowledge of and ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to meet work-schedule demands and be at work on time; schedules may vary based on business needs, and work outside regularly scheduled hours may occasionally be required.
Regular, predictable, and reliable attendance and punctuality.
Physical ability to turn, stoop, bend, stretch, move equipment, and perform related tasks.
Ability to lift up to 50 lbs.
Willingness and ability to clean equipment, facilities, and barrels for long hours and sometimes in wet conditions.
Ability to work extended hours while walking, standing, and exposed to the elements.

Responsibilities

Greet arriving customers, seat them, establish rapport, and assist with restaurant service.
Manage seating requests in accordance with table-seating guidelines and availability.
Remain visible at the host or retail station and circulate through the restaurant to assist servers, respond to customer requests, and assess operational efficiency for management.
Maintain a clean and attractive restaurant by vacuuming, sweeping, and performing general cleaning and side work.
Check table setup and seating before opening, and inspect tables for proper presentation and completeness.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Manage the wait list by recording guest names and party sizes and providing estimated wait times; answer phones and manage the reservation system.
Follow sanitation, safety, and alcohol beverage control policies to protect guests and the establishment.
Keep kitchen staff informed about the timing of meal progression.
Respond to patrons’ additional needs by asking about requirements and observing the dining process.
Acknowledge guests’ choice of restaurant and invite them to return.
Maintain sanitation and cleanliness according to Amaterra and Oregon state health guidelines.
Perform assigned cleaning tasks with standard cleaning products to meet health standards.
Perform other duties and responsibilities as requested, including special guest requests.
Be open to assisting with winery production, bottling, and harvest; assistance is not required.
Execute routine cellar and packaging activities when assisting with winery and production work.
Clean equipment, facilities, floors, walls, and barrels as part of winery and production work.
Perform other winery and production duties as assigned.