Host/Greeter ("Anfitrion")
About The Position
The Host/Greeter maintains attention to the restaurant entrance and welcomes guests with a smile and appropriate greeting. The role supports a positive guest experience by escorting guests to tables, presenting menus, and coordinating with wait staff and other restaurant personnel. Additional work may include refilling beverages, setting tables, cleaning eating and serving areas, rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments. The employee may also assist with guest inquiries, report maintenance or safety issues, and perform other duties assigned by management. Regular attendance, required training sessions and meetings, compliance with company rules and safety procedures, and a neat, well-groomed appearance are expected. Schedules may vary according to hotel business needs.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to effectively serve internal and external customers with patience, tact, and diplomacy, collect accurate information, and resolve conflicts.
- Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills, with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to work varying schedules based on hotel business needs.
- Ability to stand and exert well-paced mobility for up to four hours; maneuver between simultaneous functions and work in limited spaces.
- Ability to work in extreme temperatures, including freezers and kitchens, for one hour or more.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to perform duties involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, smelling, tasting, and visual acuity.
- Ability to bend, stoop, squat, and stretch for cleaning tasks; use fingers, wrists, and hands for picking, pinching, typing, and carrying out substantial movements.
- Maintain a neat, clean, and well-groomed appearance in accordance with property-specific standards.
- Comply with hotel rules and regulations for the safe and effective operation of hotel facilities.
Nice To Haves
- Food service experience.
- Customer service experience.
- Safe Server Alcohol certification.
- Food Handlers certification.
Responsibilities
- Welcome hotel guests and customers.
- Escort guests to their tables and present menus.
- Communicate with wait staff and other restaurant personnel to support guest experience standards.
- Refill beverages, set tables, and clean eating and serving areas as needed.
- During downtime, assist with rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments.
- Assist with guest inquiries.
- Follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other duties as directed by managers and supervisors.
- Attend scheduled training sessions and meetings and maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
