Host-ess - Kankakee Grille

Four Winds Casinos•South Bend, IN

About The Position

The Host-ess provides guests with a delightful dining experience from their initial reception through their departure, in accordance with high guest-service standards. The role welcomes and escorts guests, manages reservations, seats guests according to established procedures, and helps ensure that their requests are fulfilled. The position also requires maintaining menu knowledge, professional grooming, and courteous, efficient service. The employee promotes a fun atmosphere for casino guests and encourages mutual respect, dignity, and integrity among employees.

Requirements

Strong organizational and interpersonal skills.
A Level 4 Gaming License is required.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to perform basic addition, subtraction, division, and multiplication.
Ability to use common-sense understanding to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Ability to frequently lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

High school diploma or G.E.D.
Previous server experience.

Responsibilities

Greet guests cordially upon arrival and promptly escort them to a dining table.
Answer telephone calls and take reservations.
Verify reservations and complimentary arrangements when applicable.
Maintain professional grooming and appearance in accordance with established policy, serving as a role model.
Seat guests according to the established rotation procedure, distribute menus, and introduce staff.
Answer guest questions and refer them to appropriate management personnel when necessary.
Monitor guests’ needs and ensure requests are promptly fulfilled in accordance with policies and procedures.
Maintain a professional rapport with marketing hosts and communicate needs to prioritize services.
Provide prompt, efficient, and courteous service according to venue standards.
Record guest preferences in the reservation system for future service.
Use guests’ names when applicable.
Maintain knowledge of the menu.
Use the reservation system as directed.
Promote a fun atmosphere for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting a positive example.