Host-ess - Kankakee Grille

Four Winds Casinos Career Site•South Bend, IN

About The Position

The Host-ess provides guests with a delightful dining experience from initial reception through farewell, in accordance with high guest-service standards. The role welcomes guests, escorts them to dining tables, handles reservations and guest questions, and monitors requests to ensure they are promptly fulfilled. The Host-ess maintains professional grooming and appearance, menu knowledge, and a professional rapport with marketing hosts, and uses the reservation system to support service and record guest preferences. The position also promotes a fun atmosphere for casino guests and encourages mutual respect, dignity, and integrity among employees by setting a positive example. The listed duties describe the general nature of the work and are not exhaustive.

Requirements

Strong organizational and interpersonal skills.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to perform basic addition, subtraction, division, and multiplication.
Ability to follow detailed but uninvolved written or oral instructions using common-sense understanding, and to address problems involving a few concrete variables in standardized situations.
Ability to meet the physical demands of the role, including regularly standing, walking, handling objects or controls, reaching, and talking or hearing; frequently lifting or moving up to 25 pounds.
Ability to perform the essential functions, with reasonable accommodations where applicable.
Level 4 Gaming License required.

Nice To Haves

High school diploma or G.E.D. preferred.
Previous server experience preferred.

Responsibilities

Greet arriving guests cordially and promptly escort them to dining tables.
Answer telephones and take reservations.
Verify reservations and complimentaries, when applicable.
Maintain professional grooming and appearance in accordance with established policy.
Seat guests according to the established rotation procedure, distribute menus, and introduce staff.
Answer guest questions and refer them to appropriate management personnel when necessary.
Monitor guest needs and ensure requests are promptly fulfilled in accordance with policies and procedures.
Maintain professional rapport with marketing hosts and communicate needs to prioritize service.
Provide prompt, efficient, and courteous service according to venue standards.
Record guest preferences in the reservation system for future service.
Use guests’ names when applicable.
Maintain menu knowledge and use the reservation system as directed.
Promote a fun atmosphere for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting positive examples.