Host(ess)/Cashier - Serafina San Juan

The Condado Collection•San Juan,

About The Position

The Host(ess)/Cashier at Serafina San Juan welcomes and seats guests, manages reservations and seating arrangements, communicates wait times, and helps ensure a smooth dining-room operation. The role works closely with servers, bussers, kitchen staff, and management to support seamless service and a positive guest experience. It also includes maintaining an organized host station and lobby, answering reservation and dining-option inquiries, and assisting with other duties as assigned. The position calls for a courteous, professional, hospitality-oriented team member who can uphold service and quality standards, follow safety procedures, maintain confidentiality, and help foster positive working relationships. The role may involve various shifts, including evenings, weekends, and holidays, and requires standing, walking, and carrying items for extended periods.

Requirements

Hospitality-oriented.
Knowledge of the Steps of Service.
Strong interpersonal and communication skills.
Ability to remain calm and courteous under pressure.
Knowledge of reservation systems and basic computer proficiency.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Ability to stand, walk, and carry items for extended periods.
Fully bilingual in Spanish and English.

Nice To Haves

Previous experience as a host in a similar restaurant environment is preferred.

Responsibilities

Greet guests warmly and escort them to their tables.
Manage the seating chart and reservation system to support accurate seating and efficient table turnover.
Handle guest inquiries, requests, and special seating preferences tactfully and efficiently.
Provide accurate wait times and monitor waiting lists.
Communicate with guests to manage expectations and enhance their dining experience.
Coordinate with servers, kitchen staff, management, bussers, and other restaurant staff to support smooth, seamless service.
Assist the team with tasks as needed.
Maintain a professional and courteous demeanor.
Manage reservations, update guest profiles, and organize seating arrangements.
Keep the host/hostess station and lobby area clean and organized.
Handle phone calls and guest inquiries about reservations and dining options.
Uphold the restaurant’s service and hospitality standards.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Follow company safety policies and procedures, report accidents, injuries, and unsafe conditions to the supervisor, and complete required safety training and certifications.
Develop positive working relationships, support shared team goals, and listen and respond appropriately to employee concerns.
Meet quality expectations and standards.
Perform other duties as assigned by the manager.