Host(ess) / Cashier - Condado Ocean Club

The Condado Collection

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About The Position

The Host(ess) / Cashier at Condado Ocean Club provides welcoming and efficient guest service in the dining room. The role greets and seats guests, manages reservations and seating arrangements, responds to guest inquiries, and coordinates with restaurant staff to support smooth service and a positive dining experience. The position also maintains an orderly host station and lobby, follows company standards and safety procedures, and assists with other duties as assigned.

Requirements

• Strong interpersonal and communication skills.
• Ability to remain calm and courteous under pressure.
• Knowledge of reservation systems and basic computer proficiency.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand, walk, and carry items for extended periods.
• Fully bilingual in Spanish and English.

Nice To Haves

• Previous experience as a host in a similar restaurant environment is preferred.
• Hospitality-oriented.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the seating chart and reservation system to support accurate seating and efficient table turnover.
• Handle guest inquiries, requests, and special seating preferences tactfully and efficiently.
• Communicate with guests to manage expectations and enhance their dining experience.
• Coordinate with servers, kitchen staff, management, bussers, and other restaurant staff to ensure smooth, seamless service.
• Support the overall team effort by assisting with various tasks as needed.
• Assist with reservations, guest-profile updates, and seating arrangements.
• Maintain cleanliness and organization at the host/hostess station and in the lobby area.
• Handle phone calls and guest inquiries about reservations and dining options.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Follow company safety policies and procedures, report accidents, injuries, and unsafe work conditions to the supervisor, and complete safety training and certifications.
• Develop and maintain positive working relationships, support shared team goals, and listen and respond appropriately to other employees’ concerns.
• Meet quality expectations and standards.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed