Host/Cashier - Major Food Group - PT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

7d•Onsite

About The Position

Under the direction of the Manager, the Host/Cashier greets restaurant guests, obtains basic information, and ushers them to seats to support a positive dining experience. The role is also responsible for a cashier bank, tendering checks, and collecting and processing different forms of payment. The Host/Cashier handles guest questions and concerns, communicates requests to servers, processes room charges and credit card payments, and processes phone and walk-in takeout orders. The position also includes restaurant setup and closing duties, maintaining a professional appearance, following applicable gaming, food and beverage, liquor, and food-safety policies, and promoting positive guest and employee relations. The role operates in a hectic, fast-paced casino environment that can be crowded and noisy, with possible exposure to secondhand smoke and other casino-related environmental factors. Candidates must be able to work any shift, including weekends and holidays. Final candidates must obtain gaming licensure through a background check, which may include a criminal background check and drug screen.

Requirements

At least 1 year of experience in high-volume food service and cashiering or money handling.
Ability to communicate effectively in English with guests, coworkers, and supervisory staff.
Ability to work any shift, including weekends and holidays.
Ability to work in a fast-paced and somewhat stressful environment while maintaining physical stamina.
Ability to stand for prolonged periods and to stretch, bend, kneel, lift, and carry items; the job description specifies lifting up to 40 pounds without restriction in the essential job functions and frequent lifting or moving of up to 50 pounds in the work environment section.
Ability to access all areas of the facility.
Congenial manner and neat, professional appearance with good personal hygiene.
Reliability, conscientiousness, accuracy, attention to detail, and strong interpersonal and communication skills.
Ability to act quickly and exercise good judgment under pressure or in conflict situations.
Ability to deliver a service level that encourages guests to return and provides a positive, memorable entertainment experience.
Commitment to go above and beyond in accomplishing position responsibilities in support of organizational goals.
Excitement, enthusiasm, and an outgoing personality, while maintaining a professional appearance.

Nice To Haves

Table-service restaurant experience.

Responsibilities

Greet guests at the restaurant entrance in a positive manner.
Obtain basic guest information, including name, party size, and seating preferences.
Escort guests to their seats at a pace comfortable for them.
Enter guest checks into the computer system, apply payments, and provide accurate change.
Verify room charges and process credit card payments, including batching tip slips for server gratuities.
Process to-go orders received by phone or from walk-in guests.
Communicate customer requests to assigned servers.
Handle guest questions and concerns, and relay complaints or compliments to the appropriate Assistant Manager on duty.
Maintain knowledge of the restaurant seating plan, including sections, table numbers, and seat numbers.
Complete setup and closing duties in a timely manner.
Follow Gaming Commission regulations, departmental policies, food and beverage policies, state liquor laws, food-safety handler regulations, and related training materials.
Promote positive public and employee relations.
Perform other duties as assigned.