Host/Cashier - Food Hall

Hard Rock Hotel & Casino Ottawa • Hard Rock Casino Northern Indiana, IN

5d

About The Position

The Host/Cashier is responsible for welcoming and seating guests, supporting guest satisfaction and positive guest relations, and performing food hall service and cashiering duties. The role includes maintaining dining-area cleanliness and safety, completing opening and closing duties, stocking supplies, taking reservations, and handling checks, financial transactions, cash, banks, and revenue in accordance with company procedures. The position also requires knowledge of events and compliance with alcohol-related policies. Team members must be able to work weekends, holidays, and flexible shifts in a noisy and smoke-filled environment.

Requirements

• High school diploma or GED equivalency preferred.
• Strong mathematical skills.
• Ability to read and write English.
• Two years of guest service experience in a family or formal dining environment.
• Ability to anticipate guest and employee needs.
• Good communication skills and a friendly, personable attitude.
• Must have a valid Food Handler’s Card, Liquor License, and IGC Badge when working.
• Must obtain and maintain all licenses and certifications required by federal, state, and Indiana Gaming Commission regulations.
• Must successfully pass a background check and drug screening.
• Must be at least 21 years of age.
• Must be able to work weekends, holidays, and flexible shifts.
• Must be able to stand 50% of the shift, walk 45%, and sit 5%.
• Ability to lift and carry up to 25 pounds.
• Ability to withstand noisy and smoke-filled environments.

Nice To Haves

• Casino Food & Beverage experience preferred.

Responsibilities

• Create a welcoming atmosphere that encourages guests to choose Hard Rock Casino Northern Indiana for gaming entertainment, build and retain guest relations, and mentor team members in providing superior guest service.
• Welcome guests and escort them to tables or booths courteously and in a friendly manner.
• Observe safety rules and regulations in all dining areas.
• Manage comps and reservation sheets, and take reservations when necessary.
• Run required reports for servers, the micro’s cashier report, and the credit card machine batch report.
• Present checks and collect payment for applicable items.
• Serve efficiently between 25 and 35 guests per half-hour.
• Complete opening and closing side duties.
• Stock areas with necessary items during and at the end of shifts.
• Maintain cleanliness of all dining areas.
• Accurately ring financial transactions.
• Follow policies and procedures regarding alcohol.
• Follow cash-handling policies and procedures.
• Pick up and return banks and revenue to and from the cage or cash room, and accurately verify banks received and returned.
• Stay knowledgeable about events.
• Attend seminars when needed.
• Perform other departmental duties and assignments as directed by management.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED