Food Runner - Major Food Group - PT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

7d•Onsite

About The Position

Under the direction of the Manager, the Food Runner serves meals to guests, prepares dining rooms for use, cleans appropriate areas, and sets tables to ensure a positive guest experience. The role supports servers and bussers, communicates guest requests and order discrepancies, and maintains service, food safety, and sanitation standards in a fast-paced restaurant and casino environment. The employee must project a courteous, friendly, efficient, and professional manner while serving guests according to established standards. The position requires availability for any shift, including weekends and holidays, and may involve exposure to secondhand smoke, excessive noise, and crowded public areas. Final candidates must complete a gaming compliance background check before an offer is extended.

Requirements

At least one year of high-volume food service experience.
Ability to work any shift, including weekends and holidays.
Ability to work in a fast-paced, busy, and somewhat stressful environment while maintaining physical stamina.
Professional appearance and an excited, enthusiastic, outgoing personality.
Ability to communicate effectively with guests in English in connection with position duties.
Frequently stand, walk, handle objects, reach, talk, hear, and taste or smell; frequently lift or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Final candidates must complete a gaming compliance background check, which may include credit and criminal background checks, before an offer is extended.

Nice To Haves

Table-service restaurant experience is highly preferred.
Commitment to routinely go above and beyond in accomplishing position responsibilities and supporting organizational goals.

Responsibilities

Follow Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Complete setup, stocking, and closing duties on time.
Clear, clean, and reset tables according to procedures.
Follow health and sanitation guidelines and food and beverage policies, state liquor laws, and food safety handler regulations.
Serve guests according to service standards and deliver items promptly and courteously.
Assist servers and bussers with pre-bus and pre-set standards.
Communicate customer requests to the assigned server.
Know the restaurant seating plan, including sections, table numbers, and seat numbers.
Use restaurant ordering and expediting systems.
Communicate with the kitchen expeditor, check order duplicates for correctness, and report discrepancies.
Know menu specifications and abbreviations.
Address customer concerns and questions or relay guest complaints and compliments to the Assistant Manager on duty.
Maintain a clean, safe, and hazard-free work area.
Promote positive guest and employee relations.
Perform other related and compatible duties as assigned.