Host / Cashier - FOH
About The Position
The Host/Cashier is the first point of contact for guests and helps deliver a warm, welcoming experience. The role greets guests, manages the dining-room flow and waitlist, handles payments and takeout orders, and keeps the front-of-house environment organized and efficient. The position works closely with servers, managers, and kitchen staff and supports to-go order packaging when needed. It also involves maintaining assigned areas and following safety, sanitation, cleanliness, cash-handling, and chemical-handling procedures, including appropriate PPE use. This is a non-exempt position. Employees are entitled to overtime pay for hours worked over 40 in a workweek, or the applicable state-law standard. Trapper's Sushi is an equal opportunity employer and makes employment decisions without regard to legally protected status.
Requirements
- Strong verbal communication skills and the ability to engage with guests in a friendly, professional manner.
- Ability to multitask and remain composed in a fast-paced environment.
- Attention to detail when entering orders, quoting wait times, or processing payments.
- Ability to follow written and verbal instructions.
- Must obtain a valid Food Handler's Permit before the first day of work, as required by state law.
Nice To Haves
- Previous customer service or hospitality experience is preferred but not required.
Responsibilities
- Greet guests warmly and enthusiastically, aiming to create a memorable experience.
- Manage the waitlist, seating rotation, and table availability to support smooth service flow.
- Answer phones promptly and handle takeout orders accurately.
- Process payments and cash/card transactions while following cash-handling procedures.
- Maintain the cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned.
- Communicate with servers, managers, and kitchen staff about seating, large parties, and special requests.
- Monitor lobby conditions and guest needs, including ADA access and accommodations.
- Support to-go order packaging and accuracy when volume requires.
- Follow company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning.
- Demonstrate teamwork, integrity, and respect while contributing to a positive and inclusive work environment.
Benefits
- Medical insurance with 80% of the premium paid by the employer after 60 days, with qualifying hours.
- 401(k) with company match, eligible after one year of service.
- Voluntary dental coverage.
- Voluntary vision coverage.
- Employee Assistance Program (EAP).
- Paid sick leave under Washington state and local laws.
- Employee meal discounts.
- Opportunities for advancement within a growing restaurant group.
- Supportive, team-oriented culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
