Hospitality Venue Manager - LA28 Olympics & Paralympics

TKO•Los Angeles, CA

20h

About The Position

The Hospitality Venue Manager oversees hospitality activities at an assigned LA28 Olympic competition venue and serves as the day-to-day lead and primary point of contact for hospitality operations there. The role analyzes venue capacities to help determine ticket allocations and hospitality space requirements, supports discussions with LA28 hospitality and venue teams, and coordinates venue planning and communication with internal teams and external partners. In partnership with LA28, venue operators, production agencies, caterers, entertainment providers, staffing partners, and On Location teams, the manager leads the planning, preparation, and delivery of hospitality experiences. The position ensures venue milestones, operational requirements, contractual obligations, budgets, and guest experience standards are met. The role begins in-office and shifts to the assigned venue during the Games. Potential venue locations include Inglewood, Long Beach, Carson, Downtown LA, Exposition Park, Anaheim, the Valley, and Pasadena. The position requires a highly organized, solutions-oriented leader who can coordinate complex workstreams, build trusted relationships, and remain calm and decisive in a high-pressure, fast-moving event environment. The manager may interview, hire, train, schedule, direct, and evaluate venue staff as needed. Duties and responsibilities may change based on business and event needs.

Requirements

Bachelor’s degree or equivalent experience; preferably in event management, sports management, hospitality, or a related field.
At least five years of experience in large-scale events, sports events, venue operations, event management, event production, or a related industry.
Demonstrated success managing and delivering complex projects or events involving multiple stakeholders, workstreams, deadlines, and operational dependencies.
Experience leading teams and inspiring people from varied backgrounds in demanding, fast-paced environments.
Strong analytical skills, including the ability to use dashboards, reporting tools, and other data to monitor progress and support decision-making.
Must be able to work in-office during the planning phase and shift to the venue site during the delivery phase.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Excellent written, verbal, interpersonal, negotiation, and conflict-resolution skills.
Highly organized, process-oriented, detail-focused, and able to manage multiple priorities simultaneously.
Strong judgment, critical-thinking, problem-solving, and decision-making skills.
Able to communicate complex information clearly and concisely to senior leaders and cross-functional partners.
Self-motivated, resourceful, adaptable, and able to work with minimal supervision.
Calm, positive, and solutions-oriented under pressure.
Able to lead professionally and respectfully, with a commitment to service excellence.
Willing and able to travel as required and work extended hours, evenings, weekends, and holidays during critical planning and event periods.

Nice To Haves

Experience working in a stadium, arena, temporary venue structure, or other large-scale venue environment.
Established relationships with venue owners or operators.
Olympic, international sporting event, or comparable large-scale event experience.
Experience with collaboration and project-management tools such as Airtable, Microsoft Teams, and SharePoint.

Responsibilities

Own day-to-day hospitality operations and represent hospitality and event production within broader LA28 venue operations.
Establish and maintain relationships with LA28 representatives, venue owners and operators, event stakeholders, service providers, emergency services, and other relevant partners.
Lead venue project management across planning, site visits, pre-set-up, set-up, Olympic-period operations, dismantling, damage reporting, and final handback of hospitality spaces.
Develop and maintain venue operating plans, action trackers, schedules, processes, policies, procedures, and other operational documentation.
Monitor key dates, milestones, deliverables, dependencies, and risks; escalate issues and decision points to the Group Director and senior leadership as appropriate.
Coordinate and facilitate venue meetings, production meetings, site visits, operational planning sessions, and cross-functional working groups; prepare agendas, materials, updates, and action items.
Collaborate with venue partners and production agencies to implement hospitality products and experiences in accordance with approved standards, LA28 requirements, contractual obligations, and budget parameters.
Coordinate with caterers, entertainment providers, hospitality staffing agencies, and other vendors to ensure readiness and consistent service delivery.
Support hospitality-space planning, including review of venue layouts, operational requirements, guest flows, staffing needs, and related venue analysis.
Manage venue-related vendor relationships and monitor compliance with contracts, agreed plans, deliverables, and event requirements.
Assist with budget development, manage venue-related expenditures, track venue P&L, and update financial forecasts when decisions affect the budget.
Lead, train, and support the on-site venue team in partnership with internal stakeholders, fostering productive working conditions and a high-quality guest experience.
Anticipate operational challenges, troubleshoot issues, and develop practical solutions that protect guest experience and broader event objectives.
Provide timely status reporting to the Group Director and keep stakeholders informed about progress, risks, decisions, and support needed.
Support the development and delivery of venue management training and prepare the venue team for event-period responsibilities.
Produce post-event debriefs, lessons learned, and final venue reports.
Interview, hire, train, schedule, direct, and evaluate venue staff as needed; address complaints and resolve performance or operational issues in partnership with the Group Director.
Perform other duties and responsibilities as assigned.