Hospitality Trainer

Hershey Entertainment & Resorts Careers • Hershey, PA

7d

About The Position

The Hospitality Trainer assists with designing, implementing, and delivering classroom, online, and blended learning modules for employee onboarding and training at Hershey Entertainment & Resorts Company. The role supports the organization’s service culture and values across its resort properties and contributes to employee development, retention, and engagement.

The position leads weekly employee orientation sessions and property tours, supports leadership programs and special staffing programs, and handles administrative tasks related to training delivery. It also helps develop and refresh training content, evaluates program effectiveness using survey feedback, and recommends or implements improvements. The role requires flexibility to work at multiple resort locations and to accommodate training schedules that include evenings, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• At least 2 years of experience in an amusement park, food and beverage, hospitality or tourism, human resources, sales, marketing, public relations, sports, entertainment, or related industry.
• Bachelor’s degree in Business Administration, Communications, Hospitality Management, Human Resources, Restaurant Management, Retail Management, Sales, or a related field; four years of relevant work experience may substitute for the degree.
• Valid driver’s license.
• Skilled in Google Suite and Microsoft Office applications, including Excel and Word.
• Ability to work with details for prolonged periods on a daily basis.
• Ability to safeguard confidential information.
• Strong written, verbal, and interpersonal communication skills.
• Strong adaptability, public-speaking, and presentation skills.
• Ability to maintain a positive and engaging attitude.
• Must be able to speak and read English.
• Ability to work at locations across multiple resorts and work evenings, weekends, and holidays to accommodate training schedules.
• Must have a good sense of vision, corrected or uncorrected, including visual ability to operate moving equipment and perform detailed close-distance work.
• Regular verbal communication of detailed information by phone or in person is required.
• Substantial repetitive movement of the wrists, hands, and/or fingers is required.
• Job demands include occasional standing and walking and frequent sitting, hand-eye coordination, and finger dexterity.

Nice To Haves

• Skilled in Canva.
• Working knowledge of Wordly translation software.

Responsibilities

• Lead weekly employee orientation sessions and resort property tours for new hires, incorporating the organization’s history, core values, and service culture.
• Assist with facilitating leadership programs and team-building activities that support employee development, retention, and engagement.
• Complete training-program administrative tasks, including creating and distributing surveys, tracking attendance, and arranging necessary space and supplies.
• Communicate training schedules by phone and email, including contacting employees to reschedule missed attendance as needed.
• Assist with accurately recording completed credits in the Learning Management System.
• Build and maintain relationships with stakeholders across resort properties to align departmental goals with learning programs.
• Support J-1 Summer Work and Travel participants and Hospitality Interns, including assisting with professional development series for special staffing programs.
• Stay current on industry best practices and trends.
• Assist with designing new training programs and refreshing existing content using on-the-job, classroom, e-learning, and other training methods.
• Evaluate training effectiveness using survey feedback, provide tactical recommendations, and assist with implementing improvements.
• Perform other duties as assigned.

Benefits

• Free Hersheypark admission.
• Discounts.
• Medical, dental, and vision coverage beginning the first day of the month after starting work.
• 401(k) contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level