Hospitality Trainer, Glacier Park Collection

Pursuit Collection•Columbia Falls, MT

About The Position

The Hospitality Trainer develops, delivers, and reinforces training programs for front desk, housekeeping, and guest service operations across Glacier Park Collection. The role partners with property leadership, Central Reservations, and operational teams to promote consistent service standards, operational excellence, and positive guest and employee experiences. It serves as a subject matter expert in lodging operations and helps sustain standards for guest service, housekeeping quality, safety, operational consistency, and employee development. Alongside training duties, the Hospitality Trainer provides hands-on operational support to housekeeping and front desk teams during peak periods, staffing challenges, and seasonal transitions. The role travels between properties to deliver training, assess operations, and support business needs. Work may take place indoors or outdoors and in varying weather conditions, and may involve evenings, weekends, holidays, or extended hours during busy periods and seasonal transitions. The team member must be able to move throughout lodging and operational areas and may occasionally handle materials, supplies, linens, or equipment weighing up to 50 pounds, with or without reasonable accommodation. Appropriate PPE may be required in certain operational areas.

Requirements

At least 3 years of progressive hospitality leadership experience in housekeeping operations, front desk operations, lodging operations, hotel leadership, training, or related disciplines.
Previous housekeeping leadership experience is required.
Strong understanding of housekeeping operations, cleanliness standards, guest service expectations, and hospitality best practices.
Proficiency with Microsoft Office applications and property management systems.
Valid U.S. Driver's License and ability to travel regularly between Glacier Park Collection locations.
Ability to perform the essential functions of the role, with or without reasonable accommodation, including moving throughout lodging properties and operational environments.
Ability to occasionally move, transport, position, or otherwise handle materials, supplies, linens, or equipment weighing up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

Previous front desk leadership or lodging operations experience.
Experience developing, facilitating, or supporting employee training programs.
Experience working within seasonal hospitality operations.
Maestro experience.
Experience working in a national park, resort, remote hospitality, or destination tourism environment.

Responsibilities

Develop, coordinate, and deliver onboarding, operational, housekeeping, and guest service training programs across Glacier Park Collection.
Identify training opportunities and operational gaps through observations, audits, guest feedback, and collaboration with property leaders.
Create, maintain, and update training materials, operational guides, housekeeping standards, guest service tools, and reference resources.
Facilitate classroom, virtual, and on-the-job training for front desk, housekeeping, and lodging operations teams.
Support leaders in coaching, performance development, onboarding, and training initiatives.
Measure training effectiveness and recommend improvements to programs, materials, and operating procedures.
Travel between lodging locations to support housekeeping operations and promote consistent standards.
Train, coach, and support housekeeping leaders and team members on cleanliness standards, productivity, safety practices, and quality expectations.
Conduct room inspections, property walkthroughs, and operational assessments.
Monitor compliance with housekeeping standards, safety procedures, environmental practices, and operational expectations.
Provide hands-on housekeeping support during peak occupancy, staffing shortages, turnover days, and operational challenges.
Assist property teams with room assignment planning, workload balancing, and operational readiness.
Support inventory management for housekeeping supplies, linens, equipment, and operational resources.
Promote consistent guest service standards across lodging properties.
Ensure front desk teams understand and execute operating procedures, service standards, and guest recovery expectations.
Provide front desk relief during peak periods, staffing shortages, and operational disruptions.
Assist with guest check-in, check-out, reservations support, and guest communications as needed.
Support issue resolution and service recovery while maintaining a positive guest experience.
Help coordinate communication among front desk, housekeeping, and operational teams.
Champion Pursuit's Safety First culture and reinforce safe work practices through training.
Train and reinforce standards for key control, guest room security, lost and found, emergency response, workplace safety, and operational risk management.
Ensure employees understand company policies, operational procedures, and applicable compliance requirements.
Promote proper PPE use, OSHA compliance, and company safety standards.
Partner with property leaders and People & Culture to address operational, safety, and compliance opportunities.
Build relationships with General Managers, Lodging Managers, Housekeeping Leaders, Reservations teams, and People & Culture partners.
Collaborate across departments to improve operational efficiency, employee engagement, and guest satisfaction.
Serve as a resource and subject matter expert for lodging operations, guest service delivery, housekeeping standards, and operational procedures.
Support special projects, seasonal openings and closings, operational initiatives, and organizational priorities as assigned.