General Manager, Glacier Park Lodge

Pursuit Collection•East Glacier Park Village, MT

About The Position

The General Manager provides overall leadership for Glacier Park Lodge and is accountable for its operational, financial, guest experience, safety, and people performance. The role leads the property leadership team and ensures departments work together to deliver a safe, welcoming, consistently high-quality experience for guests and team members. The General Manager translates The Glacier Park Collection and Pursuit priorities into property goals and operating plans, partnering with support teams such as Finance, Revenue Management, People, HSE, IT, Brand, and Sales. The General Manager oversees property strategy and business performance, including annual operating plans, budgets, forecasts, revenue, contribution margin, labor, operating expenses, and capital execution. The role provides oversight across lodging, food and beverage, guest services, retail, transportation, facilities, maintenance, employee housing, and other operating areas. It also leads property readiness through seasonal openings, peak operations, transitions, and closings; develops leaders and teams; ensures consistent guest service; champions safety and regulatory compliance; stewards property assets and capital projects; and leads implementation of systems, processes, technology, and enterprise initiatives. The position is based in a seasonal hospitality environment that may include lodging, food and beverage, retail, transportation, maintenance, office, and outdoor work areas. Work may involve evenings, weekends, holidays, and extended hours during opening, peak operations, emergencies, and closing. The role requires comfort with changing weather and operating conditions, may involve travel to Pursuit locations in the United States and Canada, and may require appropriate PPE during operational, maintenance, construction, or project-site visits. Physical activities include talking, hearing, sitting, standing, walking, handling objects, tools or controls, reaching, navigating various operating environments, and occasionally lifting or moving up to 50 pounds.

Requirements

3–5+ years of progressive hospitality, lodging, attraction, food and beverage, or related operational leadership experience.
Demonstrated responsibility for financial performance, workforce planning, guest experience, and operational execution.
Experience leading multiple departments or functions within a hospitality or tourism environment.
Experience coaching and developing leaders and building effective teams.
Demonstrated ability to manage change and implement new operating processes or systems.
Proven ability to collaborate with Finance, Revenue Management, People, HSE, IT, Brand, and other support functions.
Ability to live and work at or near the assigned property and travel as required.

Nice To Haves

General Manager, Assistant General Manager, Director, or comparable senior property leadership experience.
Strong understanding of seasonal hospitality operations.

Responsibilities

Establish and execute the property's annual operating plan and priorities.
Translate GPC and Pursuit priorities into departmental goals, accountability, and operating plans.
Lead and align the property leadership team around guest experience, financial performance, safety, people, and operational priorities.
Set clear leadership expectations, decision rights, and performance standards; represent the property in business planning and operational discussions.
Own overall property financial performance, including revenue, contribution margin, labor, operating expenses, and capital execution.
Partner with Finance, Revenue Management, and department leaders on budgets, forecasts, staffing plans, and corrective actions; review performance and take timely action when results are off plan.
Identify operating efficiencies while protecting guest and employee experience, and hold department leaders accountable for responsible use of resources.
Provide leadership oversight across property functions, ensuring departments have the support, tools, staffing, and authority to operate effectively.
Establish operating standards and accountability across departments; coordinate property opening, peak-season, transition, and closing plans.
Lead responses to operational disruptions, staffing challenges, safety events, weather impacts, and significant guest issues.
Maintain communication and coordination across departments and property functions.
Lead, coach, and develop the property leadership team; build succession plans and development pathways for key leadership positions.
Foster accountability, collaboration, communication, and support, and ensure leaders create a safe, inclusive, and engaging workplace.
Partner with the People Team on workforce planning, recruiting, onboarding, retention, engagement, performance management, and employee relations.
Maintain effective leadership coverage through seasonal operations, openings, closings, and periods of high demand; support employee development through coaching, training, cross-training, and growth opportunities.
Ensure consistent, high-quality guest experiences across property touchpoints; use Medallia results, guest feedback, observations, financial information, and team feedback to identify improvements.
Hold leaders accountable for service standards, property readiness, issue resolution, and continuous improvement; evaluate the guest journey and remove unnecessary friction.
Champion Pursuit's Safety-First culture and maintain accountability for HSE standards throughout the property.
Partner with HSE and department leaders to identify risks, complete corrective actions, deliver required training, and meet regulatory requirements.
Ensure compliance with applicable lodging, food safety, transportation, employment, environmental, liquor, fire/life-safety, and other operating requirements; maintain emergency response and business-continuity plans.
Promptly escalate significant operational, financial, safety, employee, or reputational risks.
Lead property input into annual maintenance capital, growth capital, and long-term asset planning; partner on property improvements and capital projects.
Ensure projects are operationally ready and successfully transitioned into service, and maintain standards for property condition, preventative maintenance, cleanliness, appearance, and guest-facing presentation.
Ensure property assets, equipment, vehicles, and facilities are maintained and used responsibly.
Lead implementation of new systems, processes, technology, and GPC enterprise initiatives; ensure leaders and employees receive training and support, reinforce sustained use, and provide feedback to GPC support teams.
Prioritize and deploy property labor and operating resources within approved budgets and authority levels; approve operating plans, schedules, and departmental resource allocations within established authority.
Resolve competing departmental priorities when property-wide alignment is required; recommend organizational, compensation, staffing, and capital changes to GPC leadership; escalate decisions beyond approved authority.