Assistant General Manager, Hope Lodge

American Chemical Society•Boston, MA

1d•$66,800 - $76,000

About The Position

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. The role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant General Manager mentors team members, ensures compliance with American Cancer Society standards, and contributes to a welcoming and safe lodge environment. The position is primarily scheduled Sunday through Thursday, typically from 10:00 a.m. to 6:30 p.m. Scheduling flexibility is offered when possible, but the role requires participation in rotating holidays and an on-call rotation to support team and operational needs. Occasional travel may be required for training, meetings, or other job-related activities.

Requirements

High school diploma or equivalent.
1–2 years of experience in nonprofit management, hospitality, or healthcare administration.
Strong communication and interpersonal skills.
Experience with office administration and payroll processes.
Ability to supervise, coach, and evaluate staff performance.
Proficiency in Microsoft Office Suite and reservation systems.
Strong organizational and problem-solving skills.

Nice To Haves

Coursework or certification in hospitality management or office administration.

Responsibilities

Support the General Manager in overseeing daily lodge operations, including guest relations and administrative functions.
Supervise and mentor lodge staff to deliver exceptional guest experiences.
Ensure compliance with ACS policies, training programs, and safety procedures.
Coordinate payroll, accounts payable, and office supply management.
Identify and implement operational process improvements to enhance efficiency.
Assist in occupancy management and guest satisfaction initiatives.