Concierge - Driver, Memphis Hope Lodge

American Cancer Society•Memphis, TN

12h

About The Position

The Concierge-Driver at the Memphis Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. The role combines front desk and concierge duties with safely and courteously operating lodge vehicles, coordinating transportation schedules, and ensuring vehicles are ready for use. The Concierge-Driver helps guests travel to medical appointments and community resources while supporting a safe, reliable, and welcoming experience. The role involves frequent local travel in lodge vehicles to medical facilities and destinations within the approved service area. Physical demands may include extended periods of standing, walking, and sitting; occasional lifting and moving of luggage or packages; operating a vehicle; and assisting guests with mobility, luggage, and other needs in a fast-paced environment.

Requirements

High school diploma or equivalent.
Valid driver's license with a clean driving record.
Defensive driving skills and knowledge of traffic laws.
Ability to navigate efficiently and maintain punctual schedules.
Strong communication and interpersonal skills with guests and caregivers.
Ability to assist guests with mobility challenges and luggage safely.
Attention to detail for vehicle safety checks and accurate record-keeping.
Proficiency in Microsoft Office Suite and reservation systems.
Ability to meet the physical demands of the role, including extended periods of standing, walking, or sitting, occasional lifting and moving of items, and operating a vehicle.

Nice To Haves

Experience providing passenger transport or shuttle services.
Previous hospitality or guest service experience.

Responsibilities

Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations.
Greet guests, manage check-in and check-out, and provide information about lodge amenities and local resources.
Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off.
Conduct daily vehicle inspections, maintain vehicle cleanliness, and report maintenance needs.
Respond to guest requests, concerns, and emergencies during transportation and at the lodge.
Maintain accurate transportation and guest records, including mileage logs and trip data.
Support front desk operations, including phones, emails, and lobby security, as needed.