Concierge - Driver, Memphis Hope Lodge
About The Position
The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. The role combines front desk and concierge duties with safely operating lodge vehicles, maintaining transportation schedules, and ensuring vehicles are ready for use. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience. The role involves frequent local travel in Lodge Vehicles to medical facilities and destinations within the approved service area. Physical tasks may include extended standing and walking, occasional lifting and moving of luggage or packages, extended periods of sitting while driving, and carrying luggage or opening doors. The position may also require physical endurance to manage multiple tasks and assist guests throughout the day.
Requirements
- High school diploma or equivalent.
- Valid driver's license with a clean driving record.
- Defensive driving skills and knowledge of traffic laws.
- Ability to navigate efficiently and maintain punctual schedules.
- Strong communication and interpersonal skills with guests and caregivers.
- Ability to assist guests with mobility challenges and luggage safely.
- Attention to detail for vehicle safety checks and accurate record-keeping.
- Proficiency in Microsoft Office Suite and reservation systems.
Nice To Haves
- Experience providing passenger transport or shuttle services.
- Previous hospitality or guest service experience.
Responsibilities
- Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations.
- Greet guests, manage check-in and check-out, and provide information about lodge amenities and local resources.
- Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off.
- Conduct daily vehicle inspections, maintain vehicle cleanliness, and report maintenance needs.
- Respond to guest requests, concerns, and emergencies during transportation and at the lodge.
- Maintain accurate transportation and guest records, including mileage logs and trip data.
- Support front desk operations, including phones, emails, and lobby security, as needed.
Benefits
- Paid time off
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
