Hospitality Supervisor [Full Time]

Bread Alone Bakery•Town of Woodstock, NY

8d•$21 - $24

About The Position

Hospitality Supervisors lead the guest experience, staff cohesion, and daily operations at Bread Alone’s Woodstock Cafe. They ensure their station operates safely, smoothly, efficiently, and in accordance with the company’s Purpose, Values, and Culture. As the first line of leadership, supervisors provide hands-on guidance, mentorship, and support to team members, helping develop their practical skills, techniques, and teamwork. They troubleshoot issues during shifts, communicate with other leaders, and hold themselves and teammates accountable to safety, culture, conduct, and food safety standards. Supervisors take ownership of the customer experience and lead through work ethic, curiosity, determination, honesty, humility, consent, and consensus. The position is hourly and non-exempt, with compensation of $20.75–$24.00 per hour plus tips; the posting estimates total compensation with tips at approximately $28.50–$32.50 or more per hour. The role requires open availability, including weekends, and flexibility to work a mix of opening and closing shifts. The cafe operates year-round except Thanksgiving and Christmas. Supervisors may be required to work overtime up to 50 hours per week based on business needs. The work takes place in a fast-paced cafe environment and involves prolonged standing, repetitive bending and twisting, exposure to heat and cold, and handling equipment and products safely. Employees must be able to move and lift loads up to 50 pounds, use required personal protective equipment and uniform, and follow food-safety and safety policies. Bread Alone is an equal opportunity employer committed to diversity, inclusion, and reasonable accommodations.

Requirements

At least 2 years of cafe, restaurant, or hospitality leadership experience.
Strong leadership skills and the ability to guide and motivate a team.
Understanding of product handling and beverage preparation, or willingness to learn Bread Alone standards.
Excellent communication skills with guests, team members, and vendors.
Comfort addressing performance issues respectfully and directly.
Organized and able to adapt quickly in a fast-paced environment.
Able to stand for extended periods while working quickly and accurately.
Able to work in a physically demanding, fast-paced environment and tolerate heat, cold, and noise for the workday.
Able to twist and bend repeatedly for extended periods.
Able to pull, push, move, and lift items to waist level and safely carry awkward, shifting weights up to 50 pounds.
Able to safely handle, operate, and control hot equipment and products.
Willing and able to use required PPE and assigned uniform and follow food-safety, hair-restraint, and other uniform guidelines.
Respect for and comfort with a diverse and inclusive workplace.
Open availability, including weekends, and flexibility for opening and closing shifts.
Willingness to work consistently throughout the year, including holidays and weekends, and negotiate time off according to business needs.
Willingness to work overtime up to 50 hours per week when business needs require.

Responsibilities

Ensure the safe, efficient, and high-quality operation of the cafe.
Know and effectively communicate guidelines and standards for safe, efficient, and hospitable operations.
Lead the team in maintaining a clean and friendly cafe, including station audits, cleaning procedures, and sidework.
Maintain clean, welcoming, guest-ready outdoor seating and dining areas.
Collaborate with teammates to create sustainability in the work environment and achieve goals.
Deliver high-quality hospitality and a consistent guest experience.
Promptly communicate service or product-quality issues to senior management and use Slack for quality control and cross-department communication when needed.
Ensure compliance with company safety, culture, and food-safety standards.
Operate equipment safely, assist with scheduling routine maintenance, and troubleshoot according to managers’ instructions and training materials.
Provide feedback to Culinary and Baking Leadership on products and recipes when appropriate.
Ensure team members follow break schedules and discuss workflow-related adjustments with the manager.
Organize and delegate shift tasks, hold team members accountable for task checklists, and maintain the lists.
Listen to team members, relay issues to the manager, and seek support when needed.
Coach and guide team members to meet company standards.
Execute beverage programs and operate coffee equipment.
Complete weekly ordering and monthly inventory with the leadership team, following established systems.
Manage cash, including drawers, tips, petty cash, and change exchange.
Lead and guide training for new hires.
Perform other duties or tasks identified by the company as necessary for the position.
Follow safety rules, report unsafe conditions, use required PPE and uniform, and comply with food-safety and uniform guidelines.
Provide coverage with flexibility around time off based on business needs, including consistent work throughout the year, holidays, and weekends.