Hospitality Supervisor [Full Time]

Bread Alone Bakery•Woodstock, NY

7d•Onsite

About The Position

Hospitality Supervisors lead the guest experience, staff cohesion, and daily operations at Bread Alone’s Woodstock Cafe. They ensure their station operates safely, smoothly, efficiently, and in accordance with the company’s Purpose, Values, and Culture. As hands-on leaders, mentors, and support for Professionals, Supervisors model Bread Alone’s culture, help develop team cohesion and practical skills, troubleshoot shift issues, communicate with other leaders, and hold teammates accountable to safety, food safety, culture, and conduct standards. They take ownership of the customer experience and lead with work ethic, curiosity, determination, honesty, humility, consent, and consensus rather than coercion. The position is full-time and hourly, non-exempt, with open availability including weekends and flexibility to work a mix of opening and closing shifts. The Cafe is open year-round except Thanksgiving and Christmas. Consistent work throughout the year, including holidays and weekends, is expected, and overtime may be required up to 50 hours per week based on business needs. Compensation is $20.75–$24.00 per hour plus tips, with an approximate total of $28.50–$32.50 or more per hour with tips.

Requirements

At least 2 years of café, restaurant, or hospitality leadership experience.
Strong leadership skills and ability to guide and motivate a team.
Solid understanding of product handling and beverage preparation, or willingness to learn Bread Alone standards.
Excellent communication skills with guests, team members, and vendors.
Comfort addressing performance issues respectfully and directly.
Organized and able to adapt quickly in a fast-paced environment.
Open availability, including weekends, and flexibility to work opening and closing shifts.
Willingness to work consistently throughout the year, including holidays and weekends.
Ability to work overtime up to 50 hours per week when required by business needs.
Ability to stand for long periods while completing tasks quickly and accurately.
Ability to work in a physically demanding, fast-paced environment and tolerate heat, cold, and a busy or noisy workplace for the workday.
Ability to twist and bend repeatedly for extended periods.
Ability to pull, push, move, and lift items to waist level, and safely carry awkward or shifting weights up to 50 pounds.
Ability to safely handle, operate, and control hot equipment and products.
Willingness to use required PPE and assigned uniform, follow food safety and uniform guidelines, and follow safety rules and report unsafe conditions.
Respect for and comfort with a diverse and inclusive workplace.

Responsibilities

Ensure safe, efficient, and high-quality Cafe operations and communicate applicable operating standards.
Lead the team in keeping the Cafe clean and friendly, including auditing stations, directing cleaning procedures, and maintaining sidework.
Maintain clean, welcoming, guest-ready outdoor seating and dining areas.
Collaborate with teammates to support sustainability in the work environment.
Deliver high-quality hospitality and a consistent guest experience.
Communicate service and product-quality issues promptly to senior management and use Slack for quality control and interdepartmental communication when needed.
Ensure team compliance with company safety, culture, and food safety standards.
Operate equipment safely, help schedule routine maintenance, and perform routine troubleshooting as directed by managers and training materials.
Provide feedback to Culinary and Baking Leadership about products and recipes when appropriate.
Ensure team members follow break schedules and communicate with the manager about workflow-related adjustments.
Organize and delegate shift tasks, hold the team accountable to task checklists, and maintain the checklists.
Listen to team members, report issues to the manager, and seek support when necessary.
Coach and guide team members to meet company standards.
Execute the full beverage programs and operate coffee equipment.
Complete weekly ordering and monthly inventory with the leadership team in accordance with existing systems.
Manage cash, including drawers, tips, petty cash, and change exchange.
Lead and guide new-hire training.
Take on other responsibilities or tasks identified by the company as necessary for the position.
Follow food safety, uniform, PPE, and workplace safety requirements; report unsafe conditions.
Coordinate flexibility in coverage and time off according to business needs.