Hospitality Aide Full-Time

PACS

10d•$18 - $18•Onsite

About The Position

Westgate Gardens Care Center is seeking a compassionate, dependable, and service-oriented full-time Hospitality Aide to support the Nursing Department and help maintain a safe, comfortable, and welcoming environment for residents. This is a non-clinical support position. It does not include feeding residents, administering medications, providing hands-on clinical care, or performing duties that require CNA or nursing credentials. The role supports residents and staff through comfort measures, transportation, clerical assistance, room and supply organization, admission preparation, and upkeep of resident rooms, common areas, and approved equipment. The Hospitality Aide must follow infection-prevention and workplace-safety procedures, protect resident privacy, and treat residents with kindness, dignity, fairness, and respect. The position has no supervisory responsibilities.

Requirements

Minimum eighth-grade education.
Compassionate and respectful approach to working with residents.
Ability to understand and follow written and verbal instructions.
Strong communication, teamwork, and customer-service skills.
Ability to maintain professional boundaries and strict confidentiality.
Dependable attendance and ability to complete assigned duties safely.
Regularly stand, walk, sit, reach, speak, hear, and read; occasionally lift or move up to 25 pounds and safely transport residents using wheelchairs.

Nice To Haves

High school diploma or GED.
Previous healthcare, hospitality, housekeeping, or customer-service experience.
Basic computer and Microsoft Office skills.

Responsibilities

Answer resident call lights promptly and communicate requests to the appropriate CNA or licensed nurse.
Make routine rounds to ensure call lights and personal items are within residents’ reach.
Open or close blinds, straighten blankets, and assist with other approved comfort measures.
Immediately report changes in a resident’s condition to the Charge Nurse or Nurse Supervisor.
Promptly report accidents, incidents, safety concerns, grievances, suspected abuse, or missing property.
Safely transport residents to and from activities, outdoor areas, appointments within the facility, and other approved locations.
Answer telephones and assist with basic clerical duties at the nursing station.
Make copies, file documents, organize materials, and complete approved errands for residents or staff.
Straighten resident rooms, closets, and drawers.
Label, inventory, organize, and store residents’ personal belongings.
Assist residents with packing belongings during room transfers or discharge.
Prepare rooms for new admissions by making beds, posting name tags, and ensuring admission supplies are available.
Greet new residents, escort them to their rooms, and introduce them to appropriate residents and staff.
Pass clean linens, make unoccupied beds, and provide additional bedding as directed.
Stock resident rooms and common areas with briefs, linens, and approved supplies.
Unpack deliveries and organize designated supply areas.
Maintain clean and orderly resident rooms and common areas; complete minor cleanup tasks and report spills or hazardous conditions immediately.
Clean and disinfect wheelchairs, walkers, bedrails, bedside tables, overbed tables, and other approved equipment.
Return equipment and supplies to designated storage areas after use.
Report defective equipment and supply needs to the Charge Nurse or Nurse Supervisor.
Immediately turn medications found in a resident’s room or possession over to a licensed nurse.
Report changes involving room temperature, lighting, ventilation, or other environmental conditions.
Follow established infection-prevention, hand-hygiene, bloodborne-pathogen, and workplace-safety procedures.
Use only equipment for which proper training has been completed.
Maintain resident privacy and confidentiality of all resident information.
Treat every resident with kindness, dignity, fairness, and respect; knock before entering rooms and honor residents’ right to refuse assistance.
Attend required orientation, educational programs, safety training, and in-service classes.
Cooperate with all facility departments to support resident comfort and nursing operations.
Perform additional non-clinical support duties as assigned.