Hospitality Aide

Compass Group•Chicago, IL

4d•$18 - $22

About The Position

The Hospitality Aide serves as a welcoming, warm, and professional first point of contact for clients, recruits, customers, employees, and other visitors. The role includes operating the switchboard, supporting visitors throughout their visit, and helping ensure they feel comfortable and secure. It also provides hospitality services and information to guests, visitors, and employees.

Requirements

Two to three years of experience in a client service or reception position within a hospitality or corporate environment.
Computer skills and knowledge of office technology and equipment.

Responsibilities

Greet and assist visitors warmly, maintain eye contact, and address guests and clients by name whenever possible.
Answer telephones professionally, take accurate messages, and handle or refer questions and requests appropriately.
Monitor conference room activity on the floor and in the reservations system, including meeting times, attendees, and food and beverage orders; notify appropriate staff of room-status changes and special requests.
Follow established security policies and procedures for arriving and departing visitors, contractors, and delivery personnel.
Provide wayfinding and information about building amenities, transportation, community retail, neighborhood amenities, and the organization.
Handle car service requests for visitors and staff members.
Communicate requests to internal support departments, including building maintenance, IT, AV technology, and the mail room.
Perform other duties as assigned.