Hospitality Aide

PACS•Mount Pleasant, SC

About The Position

The Hospitality Aide provides assigned residents with routine daily care and services in accordance with each resident’s assessment and care plan, supervisor direction, and established policies and procedures. The role supports residents’ comfort, personal care, safety, and well-being, and communicates changes, incidents, complaints, and care-related observations to appropriate supervisors and nursing staff. The position has no supervisory responsibilities. The aide assists residents with daily activities and personal care, including grooming, dressing, bathing, toileting, meals, positioning, mobility, and preparation for medical examinations or tests. The role also helps welcome and orient residents, maintain their rooms and belongings, respond to calls, and support end-of-life and post-mortem care as instructed. The aide must maintain resident confidentiality, follow exposure-control procedures, and use only equipment and perform only care tasks for which they have been trained. A high school education or equivalent is required. The role requires proficiency in Microsoft Suite products, communication and basic mathematical skills, and the ability to interpret instructions and solve practical problems. The employee may occasionally lift or move up to 25 pounds and regularly sit, stand, walk, talk, read, or hear. The work environment’s noise level is usually low to moderate.

Requirements

High school education or equivalent.
Proficiency in Microsoft Suite products.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers and employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Ability to occasionally lift and/or move up to 25 pounds.
Perform only care tasks and use only equipment for which the employee has been trained.

Responsibilities

Use PCC to verify resident information when assisting with ALDS, meals, and related activities.
Report changes in residents’ conditions, accidents, incidents, complaints, grievances, injuries of unknown source, skin breakdown, and other required observations to appropriate supervisors or nursing staff.
Complete notes, SPAs, incident reports, intake and output records, and other documentation in an informative and descriptive manner as instructed.
Maintain the confidentiality of resident care information and protected health information; promptly report suspected or known unauthorized disclosures or attempts to access the community’s information system.
Perform only care tasks and use only equipment for which the aide has been trained; report defective equipment to the Nurse Supervisor or Charge Nurse.
Prepare residents’ rooms, welcome and escort residents, introduce them to roommates and others, make them comfortable, inventory and mark belongings, store clothing, and assist with packing and room transfers or discharge.
Assist with loading and unloading residents to and from vehicles and transport residents to new rooms or receiving areas as necessary.
Promote a warm, calm, and positive environment; meet with nursing personnel as scheduled to identify and address service problems or improvements.
Participate in and receive nursing reports as instructed, and cooperate with facility and interdepartmental personnel to meet residents’ needs.
Make and change beds, provide extra covers as requested, keep residents dry and clean, and frequently check residents unable to call for help.
Answer resident calls promptly and routinely check that residents’ personal care needs are being met in accordance with their wishes.
Assist residents with meals, food identification, water pitchers, and after-meal care.
Assist residents with dental and mouth care, bathing, grooming, hair care, nail care, shaving, dressing, undressing, and eye and ear care as instructed.
Assist residents with lifting, turning, moving, positioning, and transportation into and out of beds, chairs, bathtubs, wheelchairs, and lifts.
Perform restorative, rehabilitative, and special treatments as instructed, and use protective and adaptive equipment as directed.
Assist residents with bowel and bladder functions, maintain intake and output records, keep incontinent residents clean and dry, and check and report bowel movements and stool characteristics as instructed.
Prepare residents for medical tests and physical examinations; weigh and measure residents and take and record temperatures, pulse, and respirations as instructed.
Observe disoriented and comatose residents, record and report data as instructed, and immediately notify the Nurse if a resident leaves or is missing from the facility.
Honor residents’ refusals of treatment and report them to a supervisor; report allegations of resident abuse or misappropriation of resident property.
Assist with care of end-of-life residents and post-mortem care as instructed.
Follow work assignments and schedules, notify the facility when late or absent, and report occupational exposures in accordance with facility policy.