Hospitality Aide

PACS

About The Position

The Hospitality Aide supports the Nursing Department and its staff by performing a variety of resident-care support, housekeeping, clerical, meal-service, and transportation functions. The role works under the direction of supervisors and cooperates with nursing and other facility personnel to help maintain services that meet residents’ needs. The position has no supervisory responsibilities. The Hospitality Aide assists residents with routine needs and comfort, responds to call bells, transports residents, helps prepare rooms for admissions and transfers, supports meal and snack service without feeding residents, and keeps resident areas, supplies, and equipment orderly and clean. The aide observes and reports changes in residents’ conditions, incidents, complaints, hazards, and other concerns to the appropriate nursing supervisor or charge nurse. The role requires protecting resident confidentiality, treating residents with dignity and respect, following established safety and infection-control procedures, and participating in required training. The position requires at least an eighth-grade education and proficiency with Microsoft Suite products. It involves regular sitting, standing, walking, talking, reading, and hearing; occasional lifting or moving of up to 25 pounds; prolonged computer use; and frequent use of office equipment. The work environment is usually low to moderate in noise.

Requirements

Must possess at least an eighth-grade education.
Must be proficient in Microsoft Suite products.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers and employees.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle concrete variables where standardization is limited.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Must be able to occasionally lift and/or move up to 25 pounds.
Must be able to perform prolonged use of a desktop or laptop computer and regularly sit, stand, walk, talk, read, or hear.
Must frequently use office-related equipment, including copier/scanner/fax, telephone, and calculator.

Responsibilities

Become familiar with the facility’s administrative structure through pre-training orientation.
Report accidents and incidents observed during the shift, including incidents of unknown source, to the charge nurse; report resident condition changes to the Nurse Supervisor or Charge Nurse promptly.
Answer phones, particularly during mealtimes, assist with resident and staff errands, and perform nursing-station clerical tasks such as copying and filing as requested.
Organize resident closets and drawers, label belongings, complete personal-belonging forms, inventory and mark possessions as instructed, store clothing, and help residents pack for transfers or discharge.
Maintain orderly and clean resident rooms and common areas; perform routine housekeeping related to nursing care, clean and disinfect resident-care equipment, replace trash liners, and keep floors and walkways safe and clear.
Follow policies for exposure to blood and body fluids; report occupational exposures, infectious diseases, hazards, safety violations, equipment defects, and missing or illegible labels or safety data sheets as required.
Frequently check residents unable to call for help, answer call bells promptly, communicate residents’ needs to CNAs or nurses, and make rounds to provide routine assistance and ensure call bells are within reach.
Turn medications found in a resident’s room or possession over to the Nurse Supervisor or Charge Nurse.
Observe and report changes in room temperature, ventilation, lighting, and other environmental conditions.
Transport residents to and from meals, activities, outdoor areas, new rooms, and receiving areas; greet residents, escort them to rooms, and introduce them to roommates, residents, and personnel as appropriate.
Provide reality orientation as instructed; pass linen, make unoccupied beds, and add extra covers as needed.
Identify residents using wristbands or photo-card files before serving meals or providing other services when necessary; learn and observe the code system for residents with special needs.
Clean feeder tables, wheelchairs, bedside and over-bed tables, urinals, bedpans, refrigerators, microwaves, and other designated equipment; wash wheelchairs and walkers as instructed.
Place supplies and briefs in resident rooms and common areas; unpack and stock deliveries in the supply room; report equipment and supply needs.
Pass meal trays and snacks as instructed, assist with protective clothing covers and food packaging, refill drinks, cut food, return trays to dietary, and help residents identify the arrangement and temperature of food. Never feed residents.
Serve between-meal and bedtime snacks as instructed; keep water pitchers clean, filled with fresh water, and within reach; collect and redistribute pitchers for weekly dietary cleaning; and check rooms for food items and proper storage.
Prepare rooms for incoming residents, including making beds, putting up name tags, and ensuring admission kits are available.
Follow assigned tasks and schedules, facility policies and procedures, safety precautions, smoking regulations, and equipment-use instructions; use only equipment for which trained and avoid waste of supplies.
Maintain resident-care confidentiality; treat residents fairly and with kindness, dignity, and respect; knock before entering rooms; honor refusals of assistance and report them to a supervisor.
Report resident grievances and complaints, allegations of abuse or misappropriation of property, and any resident leaving or missing from the facility to the appropriate supervisor immediately.
Attend and participate in scheduled training, orientation, and annual OSHA and CDC in-service programs, including training on hazard communication, TB management, bloodborne pathogens, and tasks involving potential exposure.
Before breaks or the end of the workday, store tools, equipment, and supplies appropriately; keep resident possessions off the floor and properly stored; keep floors dry, report spills, and address minor cleanups.