Hospitality Aide

PACS

About The Position

The Hospitality Aide supports the Nursing Department and staff by performing a variety of resident-support, administrative, housekeeping, and supply-related functions. The role helps maintain resident comfort, safety, dignity, and a calm, welcoming environment, and reports resident needs, condition changes, incidents, hazards, and equipment issues to the appropriate nursing supervisor or charge nurse. The position has no supervisory responsibilities. The aide assists residents with room readiness, orientation, belongings, meals and snacks, transportation, call bells, and general needs, while following facility policies and assigned schedules. Duties also include maintaining cleanliness and order in resident rooms and common areas, stocking supplies, handling linen, and cleaning and storing resident-care equipment. The aide must maintain resident confidentiality, follow safety and infection-control procedures, attend required training, and use only equipment for which they have been trained. The position requires at least an eighth-grade education and proficiency with Microsoft Suite products. The employee may occasionally lift or move up to 25 pounds; regularly sits, stands, walks, talks, reads, or hears; uses a desktop or laptop computer for prolonged periods; and frequently uses office equipment such as a copier, scanner, fax, telephone, and calculator. The work environment is usually low to moderate in noise.

Requirements

Must possess, at minimum, an eighth-grade education.
Must be proficient in Microsoft Suite products.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers and employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems involving concrete variables where standardization is limited.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Must be able to occasionally lift and/or move up to 25 pounds.
Must be able to sit, stand, walk, talk, read, or hear regularly, and use a desktop or laptop computer for prolonged periods.
Must frequently use office-related equipment, including copier/scanner/fax, telephone, and calculator.
Must follow infection-control, safety, confidentiality, and resident-rights procedures and use only equipment for which trained.

Responsibilities

Become familiar with the facility’s administrative structure through pre-training orientation.
Report accidents, incidents, resident condition changes, grievances, complaints, allegations of abuse or misappropriation, missing residents, communicable diseases, occupational exposures, hazards, safety violations, and defective equipment to the appropriate supervisor or designated personnel.
Answer phones, assist with resident and staff errands, and perform nursing-station secretarial tasks such as copying and filing.
Keep resident rooms and common areas orderly and clean; straighten closets and drawers, label and inventory belongings, and complete personal belongings forms as instructed.
Respond promptly to call bells, check residents who cannot call for help, make rounds, and keep call systems within residents’ reach.
Assist residents with routine comfort and room needs, including adjusting blinds, straightening blankets, keeping water pitchers clean, filled, and accessible, and maintaining safe, uncluttered areas.
Transport residents to and from meals, activities, outdoor areas, new rooms, and receiving areas; greet and escort incoming residents and introduce them to roommates, residents, and staff as appropriate.
Prepare rooms for incoming residents and assist with storing, packing, and transporting personal possessions during room transfers or discharge.
Pass linen, make unoccupied beds, and provide extra bed covers.
Assist with meal and snack service by passing trays and snacks, helping residents identify food and its placement, assisting with food packaging or preparation tasks, and returning trays to dietary; do not feed residents.
Clean feeder tables, wheelchairs, bedside and over-bed tables, urinals, bedpans, refrigerators, microwaves, and other resident-care equipment; disinfect, return, and store equipment as instructed.
Place supplies and briefs in rooms and common areas, unpack and stock deliveries, replace trash-can liners, and notify the supervisor of supply needs.
Check rooms for food items and proper storage, and redistribute water pitchers for weekly cleaning by dietary.
Turn medications found in residents’ rooms or possessions over to the Nurse Supervisor or Charge Nurse.
Observe and report changes in room temperature, ventilation, lighting, and other environmental conditions.
Follow facility policies and procedures, work assignments, safety precautions, smoking regulations, and instructions from supervisors; cooperate with other departments to support nursing services.
Maintain resident confidentiality and treat residents fairly, kindly, and with dignity and respect; knock before entering rooms and honor refusals of assistance while reporting them to a supervisor.
Attend scheduled orientation, education, and in-service training, including applicable OSHA and CDC training and training before tasks involving potential exposure to blood or body fluids.
Wash hands before and after resident services, keep floors dry, address minor cleanups, store supplies and equipment appropriately, and use equipment safely and only when trained.
Store tools, equipment, and supplies before breaks or at the end of the workday; report missing or illegible labels and safety data sheets to a supervisor.
Provide Reality Orientation to residents as instructed.