Hospitality Specialist (Starbase)

SpaceX • Starbase, TX, TX

3d

About The Position

The SpaceX Hospitality team serves employees, customers, government partners, potential clients, and visitors through food service outlets and catering locations. The Hospitality Specialist enhances the guest experience by upholding exceptional hospitality standards and applying a strong understanding of food and beverage safety. Working closely with hospitality leadership, the specialist delivers high-quality service, resolves guest concerns, troubleshoots equipment challenges, and uses creative problem-solving and effective communication. The role supports SpaceX’s mission by maintaining professional, welcoming service environments that contribute to workforce productivity and morale while ensuring departmental and company standards are met.

Requirements

• High school diploma or equivalency certificate.
• At least 4 years of food service experience in a customer service role.
• Willingness to travel to various SpaceX locations for mission-critical projects.
• Valid state-issued driver's license.
• Must be willing to work all shifts and available for overtime, weekends, and holidays as needed.
• Must have or obtain a Texas Food Handlers card and TABC certification; internal training may be provided as needed.
• Must be capable of safely performing the physical requirements of the job; a pre-employment questionnaire and/or physical may be required to confirm capabilities.

Nice To Haves

• At least 2 years of leadership experience.
• At least 7 years of food service experience in a customer service role.
• Self-motivated and takes initiative in a dynamic, fast-paced environment.
• Previous experience in a high-volume output environment.
• Previous experience working in team settings.
• Excellent interpersonal, oral, and written communication skills.
• Excellent time management skills.
• Advanced understanding of food safety and sanitation practices.
• Basic computer skills, primarily Microsoft Office.
• Advanced knowledge of allergen identification and dietary restrictions.
• Advanced knowledge of food ingredients, preparations, and styles.
• Advanced beverage knowledge, including proper wine service.
• Advanced knowledge of service styles and expectations.
• Experience in all areas of restaurant and event service, including serving, bartending, and porting.
• Demonstrated excellence in guest service: reliable, consistent, informative, and pleasant.

Responsibilities

• Execute services and catering or event requests according to detailed schedules and timelines, ensuring guest satisfaction.
• Support setup, execution, and breakdown of services and events, including workstations, surrounding areas, dining, work, and storage spaces, while ensuring safety and organization.
• Collaborate with a team to meet leadership's time and quality standards while working with urgency.
• Assist with organizing, cleaning, and maintaining departmental tools, equipment, and food service areas.
• Complete daily record keeping, tasks, and opening and closing checklists.
• Interact professionally with guests, supervisors, and coworkers.
• Provide strong customer service, communicate operational expectations, anticipate guest needs, and exceed expectations.
• Maintain safety guidelines and food safety and sanitation practices.
• Understand and participate in training for Hospitality roles and responsibilities, filling in for roles as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED