Hospitality Specialist

K2 Services•New York, NY

6d•$24 - $27

About The Position

The Hospitality Specialist delivers high-touch, concierge-style hospitality services in a professional office environment. The role supports daily operations, meetings, events, and guest services, ensuring excellent presentation, responsiveness, and attention to detail. The specialist collaborates with internal teams and reports to designated site leadership to help maintain an elevated, service-oriented workplace experience. This is a non-exempt position. The scheduled hours are Monday through Friday, 7:00 a.m. to 4:00 p.m., with some flexibility needed and possible overtime available. The role may also support occasional after-hours events. Compensation is $24.00 to $27.00 per hour. Actual pay within that range depends on location, skills, experience, and qualifications. Eligible employees have access to a comprehensive benefits package. Opensity is committed to an inclusive, equitable, and accessible workplace and provides equal employment opportunities and reasonable accommodations throughout recruitment and employment.

Requirements

High school diploma or GED.
At least 2 years of work experience.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to learn and navigate hospitality and workplace technology systems efficiently.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods.
Strong hospitality and customer-service skills with a concierge-level service mindset.
Excellent verbal and written communication skills and the ability to interact professionally with guests, clients, and colleagues.
Strong organizational and multitasking abilities in a fast-paced environment.
High attention to detail and commitment to professional presentation standards.
Ability to work independently and collaborate effectively within a team.
Flexibility and adaptability in managing evolving operational priorities.
Ability to maintain professionalism under pressure while delivering high-quality service.
Strong problem-solving skills and the ability to respond proactively to guest and operational needs.

Nice To Haves

Hospitality, food and beverage, hotel, or client-service experience.
Experience in professional office hospitality or conference services.
Familiarity with room booking systems, scheduling software, or workplace technology tools.

Responsibilities

Greet visitors, respond promptly to requests, and maintain a professional, welcoming environment.
Prepare meeting rooms according to event specifications, including arranging furniture, setting up audiovisual equipment, and supporting catering.
Coordinate and provide food and beverage services for meetings, breakfasts, lunches, refreshments, and catered events.
Inspect conference rooms, office spaces, pantries, and kitchens to ensure cleanliness, organization, and adequate supplies.
Prepare visiting offices and temporary workspaces so they are clean, organized, and ready for use.
Support operational service requests, including supply deliveries, event support, equipment setup, and other hospitality-related tasks.
Use room reservation systems, scheduling tools, and office software to manage hospitality operations.
Support occasional after-hours events with setup, coordination, service, and breakdown activities.
Collaborate with internal departments and vendors to support smooth meetings and events.
Maintain professional presentation and high customer-service standards in interactions with guests and employees.
Adapt to changing priorities and manage multiple responsibilities in a fast-paced environment.