Hospitality Specialist - 1

Calif Chicken Cafe • Pasadena, CA

2d • Onsite

About The Position

The Hospitality Specialist provides exceptional hospitality and service intended to turn customers into California Chicken Café raving fans. The role supports a positive, friendly work environment while applying the company’s core values and maintaining a clean, sanitized, and properly stocked restaurant. It involves taking guest orders and payments through the POS system, greeting and assisting guests in Drive-Up Service, and delivering food to guests’ vehicles. The specialist communicates issues involving food quality, equipment, and the work environment, and follows company policies and procedures. Other duties may be assigned.

The position is based at Calif Chicken Cafe in Pasadena, California, and reports to the Assistant General Manager. Employment may be full-time or part-time. Hours vary according to business needs and may include early mornings, late evenings, weekends, and holidays. The work environment includes exposure to cleaning chemicals, noise, steam, and smoke, as well as hot, cold, and hazardous equipment typical of a restaurant kitchen.

Requirements

• Must be 18 years of age or older.
• Must attend and pass the California Chicken Café Road to Success class within the first month of hire.
• Must speak, read, and write English fluently.
• Must be passionate about food and hospitality.
• Must be friendly, upbeat, and cooperative.
• Must pass the Food Handler course and test in compliance with California state law requirements.
• Must be authorized to work in the United States.
• Must be able to perform duties involving standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting and carrying up to 25 pounds individually, constant gripping and grasping, and moving throughout the restaurant for 4–10 hours per shift, up to 6 shifts per week.

Nice To Haves

• At least 1 year of previous restaurant experience is preferred.

Responsibilities

• Maintain a positive and friendly work environment while adhering to and applying the company’s core values.
• Deliver exceptional hospitality to guests.
• Take guest orders and handle payments using the POS system.
• Direct, greet, and assist guests in Drive-Up Service and deliver food to guests’ vehicles.
• Greet guests with moments of humanity upon arrival.
• Maintain a clean, sanitized, and properly stocked restaurant.
• Communicate issues involving food quality, equipment, and the work environment.
• Read and adhere to all company policies and procedures.
• Perform other duties as assigned.

Benefits

• Free meal during the working shift.
• 50% discount on takeout and catering.
• Competitive wages, with opportunities to earn more through learning.
• Incremental pay increases at key employment milestones.
• Leadership opportunities and promotion from within the team.
• Flexible schedule.
• Referral program.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) with company match for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed