Hospitality Specialist WMCG-Various Shift

Wellstar Health System

20d

About The Position

The Hospitality Specialist performs patient food service activities from receipt of patient diet orders through meal delivery. The role includes tray-line functions, diet-office work, and formula-room tasks, and assists with quality monitoring to support excellent patient food service. The specialist follows AU Health Customer Service Standards when interacting with customers and hospital staff and uses the Meal Host Script when delivering and retrieving patient trays.

Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service or food and nutrition services.
• Excellent communication skills.
• Advanced knowledge of therapeutic diets.
• Working knowledge of HACCP standards.

Responsibilities

• Assist patients with food selections and promptly communicate special needs to clinical nutrition staff in a pleasant manner.
• Assist with tray-line preparation tasks.
• Check patient trays for accuracy against current diet orders and maintain excellent tray appearance.
• Prepare patient snacks and express meals accurately.
• Maintain a clean and organized work area.
• Apply knowledge of therapeutic diets and HACCP standards while performing job duties.
• Follow established guidelines for delivering patient meals and retrieving patient trays.
• Demonstrate excellent customer relations and comply with administrative, hospital, and departmental rules, policies, procedures, and objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED