Hospitality Specialist Lead

K2 Services•Dallas, TX

5d•$22 - $24•Onsite

About The Position

Opensity Solutions is recruiting a Hospitality Lead to support an AmLaw 100 client's Dallas office. The role delivers client service and hospitality for meetings, events, and conference room functions in a professional law firm environment. It oversees catering operations and coordinates with Information Technology, Facilities, and Office Services to ensure seamless client-facing meetings, internal events, and executive functions. The Hospitality Lead is the primary point of contact for conference room management and hospitality services, interacting with attorneys, senior leadership, clients, vendors, and staff. As an initial point of contact for clients and visitors, the role helps provide a seamless and professional experience. The position manages conference room operations and reservations, coordinates catering and vendors, maintains hospitality supplies and catering records, and collaborates with partner departments on technology, room setup, and operational support. The role may require flexibility to support early mornings, evenings, or special events. Compensation is $22.00–$24.00 USD per hour and may include eligibility for an annual bonus.

Requirements

High school diploma or equivalent.
Minimum of 2–4 years of hospitality and client service experience in professional services organizations, such as law firms or financial companies.
Good judgment, discretion, and confidentiality.
Strong verbal and written communication skills.
Ability to communicate effectively with senior management, partners, clients, employees, and business partners.
Proficiency in Microsoft Office Suite, conference room management software, and other building applications.
Problem-solving skills and initiative to implement solutions.
Team-player, can-do attitude and willingness to help and provide excellent client service.
Ability to work well under pressure and handle multiple simultaneous tasks efficiently with poise and confidence.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Responsibilities

Manage daily conference room operations and ensure meeting spaces are prepared to high standards.
Review meeting schedules, bookings, and room reservations to ensure proper setup and resource allocation.
Inspect conference rooms before, during, and after meetings and events.
Anticipate and respond to changes in meeting requirements and last-minute requests.
Review reports and requests throughout the day; record changes, communicate them to supporting departments, and follow up as needed.
Coordinate catering for client meetings, board meetings, training sessions, firm events, and special functions.
Work with approved vendors to place, confirm, modify, and monitor catering orders.
Ensure timely delivery, setup, presentation, service, and breakdown of food and beverage services.
Manage catering budgets and maintain accurate records of orders, invoices, and vendor performance.
Maintain inventory of hospitality supplies, beverages, and conference room amenities.
Partner with IT to ensure audiovisual equipment, video conferencing systems, and other meeting technology function properly.
Coordinate with Facilities on room setup, maintenance issues, furniture arrangements, and environmental comfort.
Collaborate with Office Services on copies, packages, name tags, and other services and operational support.
Serve as a liaison among departments to facilitate seamless meetings and events.
Coordinate special concierge-related meeting needs and requests, including meet-and-greets and client-sponsored functions, and help ensure issues are resolved promptly.
Build relationships across business services partner organizations and within Dentons to strengthen working relationships and facilitate innovation and problem resolution.
Perform other responsibilities as assigned.