Hospitality Lead
About The Position
Legacy at the 19, a Pritchard Companies location, is seeking a Hospitality Lead to help lead restaurant and bar operations and create an exceptional experience for guests and team members. This is a hands-on leadership role in a fast-paced hospitality environment. The Hospitality Lead works alongside the team, supports day-to-day service, coordinates staff responsibilities, maintains operational standards, and helps ensure the organization’s commitment to Team, Guest, and Quality is reflected in every shift. The role includes leading service shifts, coordinating and coaching serving and bartending teams, preparing for reservations and events, supporting guest concerns, and maintaining cleanliness, sanitation, organization, and safety. The Hospitality Lead also trains and orients team members, reinforces responsible alcohol service, supports operational readiness, and helps develop the service team.
Requirements
- Previous restaurant, hospitality, serving, and/or bartending experience.
- Strong guest-service and hospitality mindset.
- Ability to lead, coach, and support team members.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Confidence handling guest concerns and resolving problems professionally.
- Knowledge of responsible alcohol-service practices.
- Strong attention to cleanliness, organization, safety, and quality.
- Ability to work collaboratively with restaurant, bar, kitchen, events, and leadership teams.
- Willingness to lead by example and jump in wherever needed.
Responsibilities
- Lead and support day-to-day restaurant and bar operations during assigned shifts.
- Coordinate and delegate responsibilities across serving and bartending teams.
- Conduct pre-shift touch bases covering service plans, food and drink specials, reservations, events, staffing, and team assignments.
- Coordinate with the Executive Chef on dinner specials and service details.
- Ensure the restaurant and bar are stocked, organized, clean, and prepared for service.
- Coordinate staffing and operational readiness based on reservations, events, and anticipated business volume.
- Provide exceptional guest service and serve as a resource when guest concerns arise.
- Coach team members in the moment to reinforce service and operational expectations.
- Train and orient new servers according to established training standards.
- Train team members on table service, Mobile POS procedures, organization, and guest service expectations.
- Reinforce responsible alcohol service, including proper identification practices and prevention of over-serving.
- Support team members with appropriate de-escalation techniques when challenging situations arise.
- Ensure opening, mid-shift, closing, side-work, and cleaning responsibilities are completed to standard.
- Maintain cleanliness, sanitation, organization, and safety throughout the operation.
- Help ensure the team is prepared for scheduled events and peak service periods.
- Support organic marketing and social media requests for Legacy at the 19 in coordination with leadership and Marketing.
- Maintain knowledge of emergency procedures and help ensure a safe environment for team members and guests.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
