Hospitality & Guest Services Lead

Bradley • Birmingham, AL

6d • Onsite

About The Position

This position reports to the Office Administrator. The Hospitality and Guest Services Lead serves as the senior on-site resource for hospitality and guest services in the Birmingham office, delivering a high-quality, professional experience for attorneys, business professionals, clients, visitors, and vendors. In addition to performing core hospitality responsibilities, this role provides day-to-day work direction, coordination, coaching, and guidance to hospitality and guest services personnel and coordinates related activities with third-party service providers, as appropriate. The ideal candidate demonstrates sound judgment, initiative, discretion, organization, and the ability to model and reinforce service standards in a professional legal environment.

Requirements

• High school diploma or equivalent preferred
• Three or more years of progressively responsible experience in hospitality, guest services, front desk, events, or a professional services environment; experience in a law firm or corporate office preferred
• Prior experience providing work direction, training, mentoring, team leadership, or coordination is strongly preferred
• Demonstrated leadership presence and the ability to provide clear direction, constructive coaching, and consistent follow-through without formal managerial authority
• Ability to organize team workflow, balance competing priorities, anticipate service needs, and make sound day-to-day decisions
• Must possess a valid driver's license, have access to dependable transportation, and meet the firm's requirements for driving on firm business
• Ability to work outside regular business hours, including occasional evenings and weekends, as business needs require
• Proficient in Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• High level of professionalism, discretion, and attention to detail
• Strong client service focus and ability to work effectively in a team environment
• Initiative and the ability to work independently while collaborating effectively with others

Responsibilities

• Serve as the day-to-day lead for hospitality and guest services operations
• Provide on-the-job guidance, coaching, and training to hospitality and guest services personnel; reinforce procedures, service standards, and professional expectations
• Lead daily team check-ins as needed to communicate assignments and other information necessary for effective handoffs
• Monitor daily workflow and service delivery, resolve routine issues, and escalate staffing, performance, employee relations, or operational concerns to the Office Administrator
• Coordinate hospitality and guest services activities with internal personnel and third-party service providers
• Identify service improvements, help document procedures and checklists, and support consistent execution across reception, meeting, event, and guest-service activities
• Assist with setting up catering orders for meetings, events, and firm functions
• Set up and break down meeting and event spaces, including seating, refreshments, and supplies, at on-site and off-site locations as needed
• Maintain reception, meeting, hospitality, and guest-office areas to high standards of cleanliness and presentation
• Assist with monitoring hospitality supplies in common areas
• Clean and stock beverage stations throughout the office as necessary
• Assist with coordinating and executing firm events and client receptions
• Provide front-desk coverage as needed, including greeting and directing guests and answering and routing incoming calls professionally
• Manage conference room scheduling using the firm’s designated scheduling systems and calendars
• Coordinate parking and fitness center access with guests, personnel, vendors, and building management and maintain related records
• Coordinate workspace for visiting attorneys and business professionals
• Receive and appropriately route hand deliveries
• Process hospitality invoices and expense reports using the firm’s designated expense-management system
• Provide administrative and clerical support related to hospitality and guest services
• Complete local hospitality-related errands as needed
• Maintain client confidentiality and discretion at all times
• Uphold firm policies, security procedures, and professional standards
• Represent the firm’s brand and values through appearance, communication, and conduct
• Other duties as assigned

Benefits

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED