Guest Services Lead
Good Food Holdings Companies•Seattle, WA
•$28 - $30
About The Position
The Guest Services Lead is responsible for leading front-end operations, including customer service, cash handling, store operations, and personnel development. The role helps maintain Metropolitan Market’s quality and service standards and contributes to a welcoming, service-driven environment. The position also performs all duties of a Journeyperson Checker and other duties assigned by the Guest Services Team Leader or Store Director Team.
Requirements
- At least one year of Checker experience; excellent checking skills.
- Superior customer service skills.
- Comprehensive knowledge of grocery store operations.
- Strong leadership skills and good judgment, including the ability to assess situations and information and take appropriate action.
- Proven success as a team leader and team member.
- High self-motivation, initiative, and problem-solving ability.
- Comprehensive product information and a proven history of using product knowledge to train team members and serve guests.
- Proven history of personnel development.
- Ability to delegate effectively and follow through.
- Superior communication skills.
- Excellent time-management and organizational skills.
- Proven ability to positively affect sales generation.
- Dependability, flexibility, and ability to meet attendance requirements.
Nice To Haves
- At least two years of supervisory experience preferred.
Responsibilities
- Maintain high-quality standards in customer service, cash handling, and store operations; coordinate efficient front-end activities.
- Oversee store operations and maintain standards in the absence of the Guest Services Team Leader and Store Director team.
- Ensure health, safety, and sanitation guidelines are followed when working with products.
- Coordinate front-end staffing to serve guests effectively, track attendance, and take action as needed.
- Ensure effective communication between the front end and other departments.
- Oversee cash-handling procedures, transfer money to cash tills, pull tills at shift end, and ensure safe accuracy.
- Lead and participate in product promotions and focuses.
- Provide outstanding customer service and communicate product information to increase sales and meet revenue goals.
- Set a positive example and give team members clear expectations and timely feedback.
- Train Front End Team Members and provide performance feedback, coaching, and counseling.
- Prevent internal and external loss.
- Perform all duties of a Journeyperson Checker.
- Meet attendance requirements and demonstrate dependability and flexibility.
- Perform other duties as assigned by the Guest Services Team Leader or Store Director Team.
Benefits
- Competitive pay
- 20% team member discount
- Medical, dental, and vision insurance at very low cost to team members
- Health savings accounts, subject to qualified medical plans
- Flexible spending arrangements, subject to qualified medical plans
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Generous paid time off benefits
- Sick/safe leave consistent with local and state requirements
- Reduced-cost ORCA Card program for King County team members
- Education support
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
