Hospitality Specialist

Cushman & Wakefield • New York, NY

1d • Onsite

About The Position

Under the supervision of the Assistant Operations Manager, the Hospitality Specialist oversees Front Desk operations and provides professional customer service to hotel guests and building residents. The role includes responding to and resolving guest and resident requests or concerns, handling front desk and administrative operations, and supporting building security and safety. This is described as a contingent opportunity, based on work, with the possibility of becoming permanent.

Requirements

• High school diploma, GED, trade, technical, or vocational school education.
• At least 1 year of hotel front desk or related experience.
• Must have the ability to obtain Fire Life Safety Director (FLSD) certification.

Nice To Haves

• Fire Life Safety Director (FLSD) certification preferred.

Responsibilities

• Greet building occupants professionally and help ensure security and safety.
• Register hotel guests, assign rooms, and contact building occupants to announce visitors or deliveries.
• Create reservations based on guest requests and availability.
• Verify customer credit and determine payment method for accommodations.
• Handle incoming calls, including guest and tenant requests, reservations, and call forwarding.
• Coordinate and assist with resident move-ins and move-outs.
• Maintain the key log and applicable data sheets.
• Assist with package deliveries, log package receipts, and notify guests and residents when packages are available for pickup.
• Confirm and control petty cash.
• Provide guests and residents with neighborhood and New York City information when requested.
• Compute bills, collect payments or authorize credit, and make change.
• Confirm shift collection totals and prepare clerk deposit envelopes.
• Perform basic bookkeeping, including balancing cash accounts.
• Issue room keys and provide escort instructions to team members and building occupants.
• Review accounts and charges with guests during checkout.
• Communicate reported guest problems to housekeeping, maintenance staff, or management.
• Contact service companies about technical issues, such as cable TV, internet, or property software, when no manager is on duty.
• Confirm the following day's departures.
• Perform opening and closing procedures during the appropriate shift.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid time away from work
• Paid and unpaid time away from work
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED