Hospitality Specialist

K2 Services•Washington, DC

2d•$22 - $25

About The Position

The Hospitality Specialist at Opensity Solutions is responsible for delivering high-touch concierge-style hospitality services within a professional office environment. This role supports daily operations, meetings, events, and guest services by ensuring exceptional presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while maintaining a polished and service-oriented workplace experience. This position is classified as non-exempt.

Requirements

High School Diploma or GED required.
Minimum of 1 year of work experience required; hospitality, food & beverage, hotel, or client service experience preferred.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to learn and navigate hospitality and workplace technology systems efficiently.
Strong hospitality and customer service skills with a concierge-level service mindset.
Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and colleagues.
Strong organizational and multitasking abilities in a fast-paced environment.
High attention to detail and commitment to maintaining professional presentation standards.
Ability to work independently while collaborating effectively within a team environment.
Flexibility and adaptability in managing evolving operational priorities.
Ability to maintain professionalism under pressure while delivering high-quality service.
Strong problem-solving skills and ability to respond proactively to guest and operational needs.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice To Haves

Experience in professional office hospitality or conference services is a plus.
Familiarity with room booking systems, scheduling software, and workplace technology tools preferred.
Experience using room reservation systems, scheduling platforms, or workplace service tools preferred.

Responsibilities

Deliver an elevated guest experience by greeting visitors, responding to requests promptly, and maintaining a professional and welcoming environment.
Prepare and set up meeting rooms according to event specifications, including furniture arrangements, audiovisual equipment, and catering support.
Coordinate and provide food and beverage services for meetings, including breakfasts, lunches, refreshments, and catered events.
Conduct regular inspections of conference rooms, office spaces, pantry areas, and kitchens to ensure cleanliness, organization, and proper stocking of supplies.
Maintain visiting offices and temporary workspaces by ensuring they are cleaned, organized, and fully prepared for daily use.
Support operational service requests, including supply deliveries, event support, equipment setup, and other hospitality-related tasks.
Utilize room reservation systems, scheduling tools, and office software to manage hospitality operations efficiently.
Provide support for occasional after-hours events, including setup, coordination, service, and breakdown activities.
Collaborate with internal departments and vendors to ensure seamless meeting and event execution.
Maintain high standards of professionalism, presentation, and customer service in all guest and employee interactions.
Adapt to changing priorities and manage multiple responsibilities in a fast-paced environment.