Hospitality Operations Associate

The Newbury Boston•Boston, MA

8d•$20 - $25•Onsite

About The Position

The Hospitality Associate ensures prompt recognition and seating of guests in assigned outlets and assists servers in delivering attentive, courteous, and efficient service throughout the dining experience. The role responds to guest concerns and requests, supports guest privacy and security, upholds Forbes and Highgate standards, and helps maintain effective communication and teamwork across the hotel. The associate is expected to demonstrate strong customer focus, attention to detail, personal accountability, professional expertise, and the ability to go the extra mile.

Requirements

Maintain a warm and friendly demeanor at all times.
Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in accordance with hotel standards and scheduling needs.
Maintain high standards of personal appearance and grooming.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality and demonstrate initiative.

Responsibilities

Recognize and seat guests promptly in assigned outlets and assist servers in providing attentive, courteous, and efficient dining service.
Respond to guest requests, problems, complaints, and accidents received through reservations, comment cards, letters, or phone calls; follow up to ensure guest satisfaction.
Ensure staff compliance with Forbes standards.
Protect guest privacy and security by following Highgate Hotel procedures.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Implement Highgate Hotel policies and house rules and understand hospitality terminology.
Operate Relay and other communication devices efficiently and professionally, using proper radio etiquette.
Focus on understanding and meeting the needs of guests and internal customers while supporting company needs.
Ensure work is accurate, thorough, and completed to high standards; take ownership of tasks and follow through.
Apply professional, product, or technical expertise to everyday hotel situations.
Work effectively in a team and help sustain exceptional levels of performance.
Communicate information clearly so coworkers, customers, and suppliers can understand and act on it.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, grooming, confidentiality, and compliance with hotel standards and regulations.
Maximize productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and resolve problems; evaluate complex information and data to meet objectives.
Cross-train in other hotel-related areas, show initiative by anticipating guest or operational needs, and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law