Hospitality Desk Associate

Midtown Athletic Clubs • Atlanta, GA

2d

About The Position

The Hospitality Desk Associate is the first point of contact for members and guests and helps create a welcoming, memorable club experience. The role sets the tone through warm greetings and goodbyes, prompt and accurate assistance, and a commitment to putting customers at the center of every interaction. Associates contribute to Midtown’s goal of inspiring people to transform their lives by providing personal attention and helping build a sense of community.

The position handles front-desk interactions and transactions, supports members with registrations and scheduling, responds to questions and concerns, and works with housekeeping and maintenance when issues are reported. The associate also helps maintain the cleanliness of the front desk and may complete other assigned tasks or projects. The job description notes that duties may be adjusted or supplemented as needed to support department operations.

Requirements

• Availability to work a flexible schedule, including evenings, weekends, and some holidays.
• Strong customer service skills and an enjoyment of serving others.
• Working knowledge of customer service standards.
• Ability to work gracefully and quickly under pressure.
• A personable nature and ability to connect with a wide variety of people.
• Keen memory and a sense of humor.
• Ability to make calculations quickly when handling money.
• Ability to work collaboratively as part of a team.
• Strong organization and efficiency.
• Excellent communication skills.
• Ability to receive coaching optimistically and implement recommendations.

Responsibilities

• Greet everyone who enters the club warmly and help create a positive first impression.
• Understand how to make each member’s or guest’s experience special.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, answer questions, and resolve issues appropriately.
• Identify potential customer friction points and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front-desk areas.
• Contact housekeeping and maintenance departments when problems are reported.
• Answer questions about club services and facilities.
• Implement processes and procedures to support consistent service delivery.
• Complete transactions for paid services or goods.
• Complete assigned tasks and projects, such as calling members with birthday greetings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed