Hospitality Desk Associate

Midtown Athletic Clubs•Atlanta, GA

About The Position

The Hospitality Desk Associate is the first point of contact for members and guests and helps set the tone for their experience at the club. The role focuses on warm, genuine interactions, resolving questions and issues accurately and quickly, and creating memorable moments. Associates support Midtown’s goal of inspiring people to transform their lives by providing attentive, positive service and helping maintain an exceptional facility experience.

Requirements

Availability to work a flexible schedule, including evenings, weekends, and some holidays.
Strong customer service skills and enjoyment of serving others.
Working knowledge of customer service standards.
Ability to work gracefully and quickly under pressure.
Ability to connect naturally with a wide variety of people.
Keen memory and a delightful sense of humor.
Ability to make calculations quickly when handling money.
Ability to work well in a collaborative team environment.
Strong organization and efficiency.
Excellent communication skills.
Ability to receive coaching optimistically and implement recommendations.

Responsibilities

Greet everyone entering the club with a warm welcome.
Understand how to help make each person’s experience special.
Demonstrate sound judgment, professionalism, and optimism.
Assist members with program registration, payment processing, and scheduling services.
Handle check-ins, answer questions, and resolve issues appropriately.
Identify potential customer friction points and help find solutions.
Participate in service recovery.
Maintain cleanliness of front desk areas.
Contact housekeeping and maintenance departments when a problem is reported.
Answer questions about club services and facilities.
Implement processes and procedures to ensure consistent service delivery.
Complete transactions for paid services or goods.
Complete assigned tasks or projects, such as calling members with birthday greetings.