FRONT DESK ASSOCIATE- HOSPITALITY

Fine Hospitality Group LLC•Oceanside, CA

1h•$17 - $17

About The Position

The Front Desk Associate provides prompt, friendly, courteous, and professional service to hotel guests. The role handles guest check-in and check-out, reservations, payments, guest inquiries and complaints, and front-office administration. The associate may act as Manager on Duty when scheduled and performs additional hotel duties as assigned, helping maintain public areas and coordinate with other departments. Availability is sought for 2 p.m.–10 p.m. and 10 p.m.–6 a.m.; the associate must be willing and able to work any shift, including weekends and holidays.

Requirements

High school diploma or equivalent.
Fluent English-speaking ability.
Strong computer and typing skills; tech-savvy.
Ability to stand for long periods behind the desk and in front-office areas.
Ability to carry or lift items weighing up to 50 pounds.
Ability to handle objects, products, and computer equipment.
Willingness and ability to work any shift, including weekends and holidays.

Nice To Haves

Bilingual in English and Spanish.
Excellent communication and customer-service skills.
Pleasant personality.
Good team player.
Good listener.
Well-groomed and professional appearance.
Open with praise and discreet with criticism.

Responsibilities

Provide prompt, friendly, courteous, and professional guest service.
Check hotel guests in and out in a timely and professional manner.
Act as Manager on Duty when scheduled.
Register guests, issue room keys, and provide information about hotel services, the local area, and room locations.
Answer phones promptly and courteously.
Upsell rooms where possible to maximize hotel revenue.
Use the Property Management System and complete required brand training and learning about brand requirements.
Maintain a good understanding of hotel operating procedures.
Accurately process cash and credit card transactions according to established procedures.
Perform administrative work such as data entry, reporting, document scanning, and report preparation.
Respond appropriately to guest complaints and requests and take suitable service-recovery actions.
Perform other assigned duties, including guest-room tours, special guest requests, breakfast setup, lobby cleaning, and meeting-room setup.
Read and document events and incidents in the communication log.
Maintain the appearance of the lobby and public areas, including the breakfast area.
Follow processes that protect the identity, safety, and security of guests and employees.
Use front-office equipment, including the credit card machine, copier, and fax.
Maintain knowledge of room types, rate plans, and the hotel’s franchise policy for guaranteed reservations and no-shows.
Process reservation cancellations and modifications.
Promote goodwill through courteous, friendly, and helpful interactions with guests, managers, and associates.
Promote teamwork and quality service through daily communication and coordination with other departments.