FRONT DESK ASSOCIATE- HOTEL HOSPITALITY

Fine Hospitality Group LLC•Texarkana, TX

1h•$13 - $14

About The Position

The Front Desk Associate provides courteous, professional guest service and supports smooth hotel operations at two hotel locations as scheduled. The role handles guest check-in and check-out, reservations and transactions, guest requests and complaints, front-office administration, and upkeep of lobby and breakfast areas. Employees may assist with breakfast preparation, meeting-room setup, and other duties as assigned. The schedule may include weekends, holidays, overnight shifts, different shifts, and short-notice coverage when coworkers call out. Overnight shifts include breakfast preparation and setup.

Requirements

High school diploma or equivalent.
Fluent English.
Strong computer, typing, and technology skills.
Ability to stand for extended periods and lift or carry up to 50 pounds.
Willingness to work weekends, holidays, and all shifts, including overnight.
Flexibility to work at two different hotel locations on different days as scheduled.
Willingness to cover shifts when other employees call out, including short-notice coverage when needed.
Dependable, punctual, professional, and willing to learn.

Nice To Haves

Bilingual English/Spanish.
Excellent communication and customer service skills.
Humble, respectful, friendly, and genuinely guest-service-oriented.
Flexible and willing to help wherever needed.
Positive attitude, professional appearance, and strong teamwork skills.
Receptive to feedback and committed to continuous improvement.

Responsibilities

Provide friendly, courteous, and professional guest service.
Perform guest check-in and check-out accurately and efficiently.
Handle guest requests and complaints professionally and resolve issues appropriately.
Register guests, issue room keys, answer phones, and provide hotel and local-area information.
Process reservations, cancellations, modifications, and cash and credit-card transactions accurately.
Maintain proficiency in the Property Management System (PMS), front-office equipment, and required brand training.
Perform administrative duties, including data entry, reporting, and communication logs.
Maintain clean, organized, and welcoming lobby and breakfast areas.
Assist with breakfast preparation, meeting-room setup, guest requests, and other duties as assigned.
Follow hotel policies and procedures to protect guest privacy, safety, and security.
Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
Work cooperatively with management, coworkers, and other departments at both hotel locations.
Promote teamwork, guest satisfaction, and smooth hotel operations.
Work at two hotel locations on different days as scheduled and cover shifts when other employees call out, including short-notice coverage when needed.