Hotel Hospitality Desk Associate

Midtown Athletic Clubs • Chicago, IL

1d

About The Position

Midtown is seeking a Hospitality Associate to serve as the first point of contact for members and guests. The role sets the tone for each visit through warm greetings and goodbyes, prompt and accurate responses to questions and issues, and memorable personal interactions. Hospitality Associates help create a welcoming sense of community and support Midtown’s goal of inspiring people to transform their lives.

The position includes front-desk service, member assistance, transaction processing, facility coordination, and service recovery. As needed, the associate may also provide overnight hotel coverage for scheduled absences, overseeing hotel operations while club operations are closed.

Requirements

• Availability to work a flexible schedule, including evenings, weekends, and some holidays.
• Strong customer service skills and enjoyment of serving others.
• Working knowledge of customer service standards.
• Ability to work gracefully and quickly under pressure.
• Ability to connect naturally with a wide variety of people.
• Keen memory and a delightful sense of humor.
• Ability to make calculations quickly when handling money.
• Ability to work well in a collaborative team environment.
• Strong organization and efficiency.
• Excellent communication skills.

Responsibilities

• Greet everyone entering the club with a warm welcome and seek ways to make their experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, answer questions, and resolve issues appropriately.
• Identify potential customer friction points and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front-desk areas.
• Contact housekeeping and maintenance when a problem is reported.
• Answer questions about club services and facilities.
• Implement processes and procedures to ensure consistent service delivery.
• Complete transactions for paid services or goods.
• Complete assigned tasks or projects, such as calling members with birthday greetings.
• Provide overnight coverage for scheduled absences as needed.
• Oversee hotel operations during overnight hours while club operations are closed.
• Manage late check-ins, guest inquiries, and hospitality desk responsibilities during overnight coverage.
• Ensure accuracy in nightly reporting and operational continuity during overnight coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed