Hospitality Concierge - Public Relations

Providence • Lubbock, TX

5d

About The Position

The Concierge provides second-mile service to guests to ensure an inclusive, high-result, patient-centric experience that eases the way for patients, guests, and caregivers. As the first point of contact for people visiting the campus, the Concierge sets a positive, warm, and uplifting tone.

Using extensive knowledge of hospital locations and surrounding businesses, the Concierge supports patients, employees, and guests by providing information, access control, wayfinding, and help triaging operational issues. The role oversees lobby flow, addresses concerns through the “see something, say something” practice, enforces ministry policies and procedures, and involves appropriate partners and leadership when needed. The Concierge is the primary information resource and expert on services and locations across the campuses. The role also serves on a rapidly deployable team for urgent staffing and support needs and emergency preparedness functions.

Providence describes its culture as patient-focused and centered on whole-person care, understanding, commitment, and mutual respect.

Requirements

• One year of related hospitality-sector experience providing exceptional customer service while dealing extensively with the public.

Nice To Haves

• One year of experience in healthcare.

Responsibilities

• Provide welcoming, inclusive, patient-centric service to patients, guests, and caregivers.
• Serve as the first point of contact for people visiting the campus and set a positive, warm, and uplifting tone.
• Provide information, access control, and wayfinding using knowledge of hospital locations and surrounding businesses.
• Help triage operational issues and connect people with appropriate partners and leadership.
• Oversee lobby flow and address concerns using the “see something, say something” practice.
• Enforce ministry policies and procedures.
• Serve as the primary information resource for guests, patients, and caregivers regarding campus services and locations.
• Join a rapidly deployable team for urgent staffing and support needs and emergency preparedness functions.

Benefits

• Benefits are designed to support employees and their families in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed