Hospitality & Club Manager on Duty (Dual Role)

Midtown Athletic Clubs • Chicago, IL

6d • Onsite

About The Position

The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed. Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.

Requirements

• Previous experience in hospitality, athletic club, or hotel operations preferred
• Strong interpersonal and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
• Leadership mindset with strong problem-solving and conflict resolution skills
• Availability to work evenings, weekends, and occasional overnight shifts

Responsibilities

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
• Manage check-ins, reservations, inquiries, and overall hospitality desk operations
• Provide high-level customer service and resolve guest concerns efficiently
• Coordinate with internal departments to ensure seamless member and hotel guest experiences
• Act as the on-site leader overseeing daily club operations
• Conduct regular club walks to ensure cleanliness, safety, and service standards
• Support various departments as needed to maintain operational flow
• Communicate and enforce club policies professionally and consistently
• Handle escalated situations and assist with de-escalation of member or guest concerns
• Provide overnight coverage for scheduled absences
• Oversee hotel operations during overnight hours while club operations are closed
• Manage late check-ins, guest inquiries, and hospitality desk responsibilities
• Ensure accuracy in nightly reporting and operational continuity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed