Manager on Duty

Keolis America • Dania, FL

1d • Onsite

About The Position

This role is responsible for leading operations and serving as the primary point of contact with clients during their shift periods. The Manager on Duty will interact with traveling passengers and airport employees regarding complaints or suggestions, and will perform complaint investigations in coordination with the Customer Service/Quality Assurance Department. This position also assists the Safety Department with accident investigations, coordinates with the Operations Manager and Safety Manager for safety meetings and distributing safety information, and coordinates Special Moves for BCAD. The role is responsible for quality control in all operations areas, disciplinary actions, and responding to service complaints, escalating as necessary. The Manager on Duty must possess the ability to improvise in any situation and demonstrate proficiency in Microsoft Office, specifically generating reports in Excel. Other duties as assigned.

Requirements

• High School diploma, or GED required.
• 3+ years experience in public transit.
• 3+ years transit driving experience.
• 3+ years experience in a supervisory/management role.
• Excellent written and verbal communication skills.
• Class B or higher Commercial Driver's License (with Passenger endorsement and air brake endorsement) required.
• Computer proficiency required (Microsoft Suites – Word, Excel, PowerPoint).
• Must be able to read a map and possess knowledge of the service areas.
• Must be able to work flexible day and night hours including split shifts, weekends and holidays.
• Must be able to pass and maintain a DOT physical examination, background check and drug test and obtain airport full Security Identification Display Areas (SIDA) badge with ramp and customs approvals.
• Applicants must be authorized to work in the United States.

Responsibilities

• Leading operations and serving as point of contact with client during their shift periods.
• Contact with traveling passengers and airport employees with complaints or suggestions.
• Perform complaint investigations in coordination with Customer Service/Quality Assurance Department.
• Assist the Safety Department (Road/Safety Supervisor) with accident Investigations during their respective shifts.
• Coordinate with Operations Manager and Safety Manager for Safety meetings and distributing safety information.
• Coordinate Special Moves for BCAD.
• Responsible for quality control in all operations areas.
• Responsible for disciplinary actions.
• Respond to service complaints, escalate as necessary.
• Ability to improvise in any situation.
• Customer Service Skill.
• Proficiency in Microsoft Office.
• Generate reports specifically in Excel.
• Other duties as assigned.

Benefits

• Competitive compensation and benefits.
• Opportunities for development and growth throughout an exciting and rewarding career.
• The safest work environment possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED