Manager on Duty

Burke Williams • Los Angeles, CA

1d • Onsite

About The Position

The Manager on Duty position at Burke Williams Day Spas is for natural leaders who are creative problem solvers, active listeners, and decisive action-takers. This role is responsible for ensuring the day-to-day aspects of the spa run efficiently, safely, and smoothly while delivering exceptional customer service. The Manager on Duty balances operations, team leadership, and individual guest connections.

Requirements

• Passion for connecting with guests and team members on an individual level
• Desire to transform the days of both your team and our guests
• Ability to make quick assessments and decisions in the moment that are relevant for each unique situation
• Creative problem solving, discovering unique ways to resolve conflicts or issues
• Desire to engage with team members and employees personally, not interested in a "desk job"

Responsibilities

• Create an inspiring team environment with an open communication culture
• Motivate team members to transform their guests' days, while holding them accountable to Burke Williams standards for performance, dress code, and more
• Monitor team performance through training and feedback; identify training needs and provide coaching where needed
• Actively listen to team members' and guests' feedback, resolving any issues or conflicts in a way that is mutually beneficial
• Recognize and reward high performance for individuals as well as the team collectively
• Encourage creativity, innovation, and team camaraderie
• Oversee day-to-day operations, ensuring the facility is running in a safe and efficient manner including opening/closing, cash reconciliation, balancing schedules, and more
• Ensure Burke Williams standards are met in every aspect of the spa
• Inspire the team to go above and beyond to create memorable experiences for their guests

Benefits

• Competitive compensation plus commission, bonuses, and incentives
• World-class wellness program including complimentary massages and chiropractic care
• Generous employee discount on H2V, our proprietary skincare line
• Medical, dental, and vision benefits
• 401K retirement plan
• Advancement through development coaching, training, and the opportunity career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed