Manager On Duty

RPM RACEWAY•East Farmingdale, NY

1d•Onsite

About The Position

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an experiential entertainment experience leading with multi-level high speed go-kart racing, immersive gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection. The Manager on Duty (MOD) serves as the on-site leader responsible for overseeing all aspects of daily operations and ensuring every guest enjoys an exceptional experience at RPM Raceway. This role combines hands-on leadership, strong problem-solving skills, and the ability to manage multiple departments during assigned shifts. The ideal candidate thrives in a fast-paced, high-energy environment and leads by example to uphold company standards, safety, and service excellence.

Requirements

2+ years of experience in management or supervisory role (hospitality, entertainment, or retail preferred).
Strong leadership, communication, and problem-solving skills.
Ability to lead teams in a fast-paced, high-volume environment.
Basic financial understanding (cash handling, deposits, shift reports).
Must be detail-oriented, reliable, and adaptable to changing priorities.
Availability to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Hands-On Leadership: Managing a team in a hospitality, entertainment, or retail environment
Guest Experience Excellence: Delivering fast, friendly, and professional service to every guest
Operational Oversight: Balancing multiple priorities across departments with efficiency
Crisis Management: Staying calm and solution-focused under pressure
Team Motivation: Inspiring others through clear communication and positive energy
Accountability & Follow-Through: Ensuring every shift meets company standards for safety, service, and quality

Responsibilities

Oversee daily operations across all departments, including track, food & beverage, and guest services.
Lead and motivate team members to deliver outstanding guest service and maintain a positive work environment.
Monitor facility safety, cleanliness, and performance to ensure a seamless guest experience.
Respond to guest inquiries, concerns, and escalations with professionalism and urgency.
Supervise opening and closing procedures, including cash handling, shift reports, and daily checklists.
Ensure staff compliance with company policies, operational procedures, and safety standards.
Collaborate with department managers to identify and resolve operational challenges.
Support event execution, group bookings, and private parties as needed.
Provide on-the-spot coaching and feedback to employees to promote performance and accountability.
Communicate effectively with the leadership team regarding shift performance, staffing, and maintenance needs.