Manager on Duty

Family YMCA of Marion & Polk Counties•Salem, OR

1d•Onsite

About The Position

This dynamic role is an important part of the YMCA’s leadership team, and serves as a resource for all staff, members, and guests during evening and weekend operations. The Manager on Duty is responsible for total building safety, security, and supervision in the absence of regular supervisory staff to ensure positive member and program participant experiences. This position will support all departments and enforce all membership, youth development and building policies in addition to performance of standard membership department duties. The Manager on Duty will perform an array of tasks including support of the Welcome Desk, tours for potential or new members, periodic checks of all areas of the building, and will handle any management level questions and all emergencies. This role will model, practice, and carry out the Y core values of Caring, Honesty, Respect and Responsibility.

Requirements

Must be available to work early mornings, evenings and weekends
Must have High School diploma or GED
Must be able to work independently at times without supervision
Must be a problem solver and demonstrate a proven track record of complaint resolution
Current First Aid/CPR certification or able to complete within 30 days of employment/at first available training
Ability to thrive in an ever-evolving environment
Ability to work irregular work hours including nights & weekends
Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations
Ability to stand or sit maintaining alertness for several hours at a time
Excellent verbal and written communication skills and the ability to interact with a diversity of people and various levels of personnel
Ability to effectively use a computer for data entry and research
Must be physically capable of lifting 40 pounds
All candidates must have reliable transportation
Job offers are contingent upon completion of a rigorous criminal history background check

Nice To Haves

1 or more years of management experience in customer service setting preferred

Responsibilities

Serve as a resource for all staff, members, and guests during evening and weekend operations
Responsible for total building safety, security, and supervision in the absence of regular supervisory staff
Ensure positive member and program participant experiences
Support all departments and enforce all membership, youth development and building policies
Perform standard membership department duties
Support the Welcome Desk
Conduct tours for potential or new members
Perform periodic checks of all areas of the building
Handle any management level questions and all emergencies
Model, practice, and carry out the Y core values of Caring, Honesty, Respect and Responsibility
Perform all membership job duties
Be available to work when the membership director or coordinators cannot
Facilitate the training of staff
Meet weekly with the Membership Director and Branch Director